Gästanvändare
31 januari 2023
I reserved an ACCESSIBLE room on the first floor for today and tomorrow. Check in time was 3pm, I arrived at 6:30pm. When I checked in, I was told that the non-smoking accessible rooms on the first floor were all taken. I asked how that could be, because I had a valid reservation for one. I had just confirmed the reservation with the front desk the afternoon before. When the clerk asked me if I had asked to have an accessible room "set aside", I said, "No, because I had a valid, confirmed, reservation for that room." I was given a non-accessible room on the 3rd floor. I am wearing a leg brace due to a knee injury. The toilet is too low to get off of without the use of my crutches, and taking a shower will be difficult without the extra hand rails and not being able to walk in vs. having to step into the tub. When I came back downstairs to get some items in my car, I made a comment to the clerk about the toilet being too low for me. He said, "Well, if the gentleman who has been promised the room comes in, and he doesn't need it, the I can switch you to that room." I looked at him in disbelief and said, "I had reserved that room months ago. Why was it promised to someone who isn't even here? Is that what a reservation is supposed to be for???? Thank God I'm not in a wheelchair, I don't know what I would have done." The clerk did apologize, but it doesn't fix anything. I will not stay at another Choice hotels brand. This is my last stay.
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