PRIMAVERA

Avoid like the plague! After checking in there was a damp mouldy smell from the lift up until our room which was already a bit sus. My partner went to bed early while I showered. Upon getting into the warmed up bed we spotted something on the pillow. Bed bug!! Big juicy bed bug. Turned the light on and we found 4 or 5 more.. even on the walls. We was too horrified to even attempt to pull back the sheets. We packed our bags and left straight away. Reception appeared confused/unfazed and kept checking the photos we took as if it was fabricated, as if they wasn't aware of a complete infestation. Not even an apology, They offered us another room but in this scenario it probably means the whole hotel is infested. we requested a refund instead and gtfo of there. To be fair they gave a refund instantly, maybe due to me being able to speak italian. Had a non native speaker tried to explain the situation they might have been more hesitant to issue the refund. I'm embarrassed and ashamed of finding such an awful hotel in my home country.