Marriott Hutchinson Island Beach Resort, Golf & Marina

We chose this resort so we could relax around the pool & reunite with family. We paid extra for pool front rooms. Pool was closed due to part needed. That was a lie. They were obviously surveying the area for plans. We booked this trip to accommodate family. There was minimal handicap necessities available. Stairs completely surrounding the pool area, so unable to cross over area with handicap person using a cane . We asked 3 times for a bath chair or seat or anything to shower my handicapped sister & no one even got back to us. I had to go purchase a shower chair. We were so disappointed because we then had to rent a car to get around the area & find things to do so we weren’t all just sitting in a room. The vending machines were removed, we couldn’t even get a bottle of water. Highly disappointed. I expected more from a Marriott Resort.

We always love coming here but we were disappointed this last visit. There were ants in the coffee machine. We didn’t bother using it and did advise the front desk. Customer service was great and replaced it but we did not want to use it. The grounds looked very unkept. The cabanas had no roof like it did in the past. Just 4 chairs in a circle. There was a used contact on the table next to our bed. The bedroom was very hot compared to the living room. We had to keep the door open for ventilation. We were provided only 1 toilet paper roll. Guest services gave us more upon request but that was a first for us at any hotel. The area around the pool looked moldy and dirty at the sandpiper building. It definitely needs a power wash. The awning in the lobby/area between the hotel rooms seems run down and had dark spots (sandpiper building) Pros: Our room was very clean. The service at the pool bar was great. They gave us our room by 12pm which was a plus. Our view was beautiful. Unfortunately we were disappointed.

What a dump! Do not stY here. The rooms are dirty, the food is awful. There is no place to eat or drink at the beach tower after 4pm. Pool is gross and not cleaned. Marriott should be embarrassed that this is one of their properties. I am an upper tier bonvoy member and will be writing a nasty letter to Marriott.