Cloud No7 Apartments

There is no air conditioning in the room, they provide you 1 fan which is very hot in summer. Also i found cockroach in the room. And there is no ventilation in toliet and bathroom. The customer service is only available within 9-5pm. Parking is quite expensive nearby the public parking cost euro$25/day

Everything was outstanding, the lady in the reception office was very kind and fast, I got an upgrade to panoramic apt., which was perfect with a big terrace with an amazing view of the whole city. I highly recommend.

I booked my stay weeks in advance, followed the online check instructions the day before check in as instructed. However when I arrived in Stuttgart, the check in office was closed and no one was answering the numbers listed on the office door or on *******. I walked around several streets trying to get info and eventually went to The jaz hotel. The reception tried contacting cloud 7 and indicated that poor communication was a common problem with that company. I then received an email from cloud 7 informed that they were overbooked and putting me in a room at Jaz. I checked in to jaz abc was given a standard room. However my original booking with cloud 7 was for a private apartment with balcony and kitchen. What I got at jaz was not the type of accommodation I wanted or paid for. Still no communication from cloud 7 regarding an apology or a refund. This is absolutely insane and ruined my European vacation