mk | hotel stuttgart

Silent location

Ich musste mich selbst ein Checken , es funktioniert auch nicht einfach telefonisch konnte ich keiner erreichen musste zwei stunden warten bis ich jemand erreiche 😒es war der schlechte Hotel für mich !

Alles in Ordnung.

Ich fande insgesammt den Ganzen hotel svhön ein sehr ruhiger ort sehr sehr sauber

Nicht sauber

Our company has used MK Hotels for group bookings over several years, but significant issues at MK Hotel London last year raised serious concerns for prospective guests of MK Hotel Stuttgart. A £20,000 group booking error during a typically slow season required legal intervention for partial resolution, revealing major gaps in compensation, transparency, and customer service. Although hotel manager Jiri Rigan acknowledged the error, there was no adequate compensation, and the alternative arrangement offered did not meet agreed-upon standards. Future booking attempts were then met with increased rates and restrictive terms, such as a 100% price hike and non-refundable policies, further damaging trust. When we escalated these concerns to MK Hotels’ senior management, led by part-founder Arno Sonderfeld, responses were unsatisfactory, often focused on managing public feedback rather than addressing core issues. Multiple follow-ups yielded similar dismissive replies, which only deepened our concerns about the brand’s commitment to integrity and guest care. Given Stuttgart's relevance within the MK Hotels portfolio, we recommend potential group bookers carefully evaluate transparency, terms, and service standards before committing. Our experience suggests these issues may be indicative of broader, systemic management challenges within the MK Hotels brand.