Sunway Resort Hotel recensioner

My kids loves the pool both at level 5 and 1 . Warm greet from the staff. Pool staff are So friendly and responsible to pool safety. The chef from indian Station also friendly and entertain my kids during breakfast

Front desk was most helpful . Almost 5 stars stay except that there is no free parking for car . You need to pay for a day entry permit. So not so suitable for visitors might might stay over or have longer discussion with tenant.

Our family of four had a fantastic stay at Sunway Resort Hotel! The direct pool access and special entrance to Sunway Lagoon Theme Park made everything so convenient. Breakfast at Gordon Ramsay Bar & Grill was outstanding, and the buffet breakfast offered plenty of options, including a kids’ corner. The direct connection to Sunway Pyramid Mall was another great perk for shopping and dining. Service was excellent, and the amenities were top-notch. If we visit Kuala Lumpur again, we’ll definitely be back! Highly recommended for families.

The check-in process was quick and hassle-free. The room was spacious, clean, and well-designed for families. The hotel amenities were a major highlight. The kids absolutely loved the pool area, which included a shallow kiddie pool and a few fun water features. Meanwhile, we enjoyed relaxing by the poolside with plenty of seating available. There was also a play area and an activity room where the children could stay entertained. Breakfast each morning was a treat. The buffet had a variety of options, from fresh fruit and cereals to hot dishes like eggs and pancakes. They even had a kid-friendly section with smaller portions and fun presentation. The location was perfect for families, with nearby attractions and restaurants that catered to children. The hotel staff was knowledgeable and gave us excellent recommendations for family-friendly activities in the area. Overall, we have a wonderful environment for our family. It was clean, safe, and full of thoughtful touches that made our stay enjoyable and stress-free.

Upon arriving at the villa, I found a lizard inside the villa and spoke to the employee and he decided to change the villa, but it did not have privacy in the private pool, so I decided to return to the previous room because there was no other villa available. I found a lot of ants in the villa on the bedside table and on the office table. When I decided to take a shower, I discovered that there was no hot water. I spoke to them and the employee was late. When he arrived, he tried to fix it, but nothing happened. He told me that the hot water was broken, and although I had reserved a villa that was far from the hotel, when I said that I needed breakfast, they told me that I had to go to the hotel or order from the restaurant and pay, even though my reservation included breakfast, and they did not compensate me with anything.

It was a superb hotel! From the facilities to the staff! Super rare malaysian customer service is good even if it’s at any 5 star hotel but here they’re just tiptop! Their 2 bedroom Villa is just perfect and huge

The hotel was clean with excellent service, and the breakfast spread was fantastic.

The room very nice! We booked waterventure room & direct access to kids pool. My kids enjoy it. For sure will come again!

best moments created here

excellent

We got a free upgrade.to a wellness suite that came with its own mini gym in room. Room was very big and clean with a great view. Breakfast can get really crowded though. Need to be there before 8.45am to avoid queuing to enter the restaurant

A great integrated resort for family holidays with food, shopping and fun filled children activities . Except parking may be an issue. You may have to pay parking fees and worst of all, hotel guest may not get a parking lot.

Superb hotel with superb hospitality...

The stay was good, more vegetarian options should be added for morning breakfast Veg options were very less