Clarion Hotel

A friendly welcome greeted us. We found a clean, well arranged room . The bathroom did not have a tub but did have a nice walk in shower. As travellers , we paid for rest . We got it ! We would certainly come back to this hotel and recommend it to friends.

Disgusting. Avoid this hotel. Dirty, shabby rooms, only 2 functioning floors are the hotel - floor 5 - with pets, barking dogs... floor 6 which has a smell and likely was formerly the smoking floor. The middle floors of the hotel are all hospital overspill patients!! Walls are paper thin. People speaking next door sound like they are in my room. Overheard the housekeeping staff berate a newer housekeeper this morning, was being very unkind and bordering on abusive. Staff was unhelpful.. and the same man working front desk at check in (5PM) then later at 11 PM, then the following morning at 8 AM and that afternoon also...? Not a good area, out the window you can see a tent city. Really uncomfortable stay - could go on. Staff would not accommodate letting us check out a day early after so many problems and after finding out about this being a hospital-hotel.

Customer Service was unacceptable. General manager was very rude when I brought up an issue about parking. Instead of listening to my concerns he raised his voice and told me to leave and called for security. I have never been so dissatisfied with service from a hotel chain in all my years. I am a senior with a physical disability and a handy cap parking pass and was not accommodated instead he had the city ticket me for 30.00 which read “parked on private property without permission” only because I parked in the so called VIP parking which was closer and I did not see any other available handy cap parking. Just a note there was still other VIP parking available if someone needed that service. Unacceptable Derek Weisenberg General Manager.

Clean, well kept hotel. Room looked great was clean. Not a luxury hotel but definitely well maintained. Would have been nice to have a tub. And unfortunately the onsite restaurant was closed for breakfast on a Sunday. And the front desk person recommended two other restaurants which were also closed. Clearly Sudbury is not hopping on a Sunday morning. :)

Pros: -check-in was good -bathroom was adequate -decor was decent -price was good Cons: -train noise was a bit much -fridge was broken -no breakfast -shady area -hallways a bit noisy -part of the hotel was being used for health patients

My bed was comfy. My room was spacious and renovated. Staff was friendly, helpful, and quick to check me in. I used swimming pool, sauna, and fitness center on site with zero issues. Restaurant on site is a gastropub that opens early, so I've got to have my breakfast there, as well as some craft beers later in a day. Downtown Sudbury is indeed rough but that's simply their municipality's fault rather than the hotel's. My advice is to stop being so ignorant and do some research before travelling to Sudbury - this is just like any other big city's downtown (Ottawa, Toronto, etc). Before leaving another whiney review, all those "disappointed" by security in the lobby should really consider being grateful for establishments ensuring their customers' safety. I also wasn't bothered by the nurses or old folks they take care of. I've had no business wandering around any floors aside from mine, main, and lobby. Even outside of my floor they haven't bothered me one bit. All the people I've came across at the property (including recovering patients) were simply amazing to talk to. These folks are literally there to physically recover from their surgeries and go home - all those who get triggered by them are just not right in a head. This isn't a 5-star hotel and they've managed to survive through pandemic, so please do everyone a favor by humbling yourself and adjusting your expectations accordingly. I'm really looking forward to my next business trip to Sudbury!

My fifth or sixth stay here (see earlier reviews). Always a pleasure. I have to say, I don't understand the other reviews where the people were so miffed about the 3rd and 4th floors given over to long term care. What does that have to do with the hotel room one might have? Nothing, as far as I can tell. I've never seen the people on those floors, and it doesn't bother me, as it shouldn't. My room was clean, quiet, and comfortable, as ever; the location is great; the staff are friendly; parking is free and secure. That's what counts.