Zefir Hotel

Worst hotel ever. We were half board. Some staff extremely unfriendly and rude. Cleaning staff were better. Food was abysmal, always cold and venue never varied. Cleanliness was exceptional but room sizes were cramped. Beds were really low. Attitude:3/10 Friendliness 2/10 Quality of stay 4/10 Food 1/10 The country is beautiful and restaurants outside are welcoming with good food. If you want to be entertained and welcomed then chose another hotel.

When we arrive at this hotel that’s about 1 o’clock in the morning always good it appeared to be quiet area perfect for families and children. When we got up in the morning. Everything is okay. We went for breakfast as our lunch and tea then we noticed the meat that was prepared like burgers and Meatballs was not cooked. They were raw inside. They are only two lifts in this hotel for what we saw two decent size pools one adult and one for children I have noticed that some of the sunbeds are damaged or broken and they were left out for people to use in the daytime The area as well looked after, they’re have Cleaners coming at 8 o’clock tomorrow morning to clean the pool area and benches they have a football pitch for the children to play but when it comes to the entertainment at night time it was only occasional like bingo and playing music quiz. There was a children’s entertainment between 7 pm and 9 pm where they got the children to dance songs and stuff There was entertainment in the daytime like playing darts or other board games if you come with your family or friends, you have to look for your entertainment elsewhere further along on Sunny beach if you come with mother father and children, it is ideal place to come

To start this off the room is very dated but believe there are in the middle of renovating most of them so this won't be an issue for longer. In our room there were no cupboards so it felt like you were living out of your suitcase. No safes are in rooms, only safe deposit boxes located at reception for 10 Lev per night. The room was very clean which was nice but aftera few nights of us keeping on top of it too it felt like the floor was becoming sandh and the beds didn't feel like they had been changed just straightened. Food was awful there was no ids section and found ourselves eating out most nights after trying bits and bobs in the hotel drinks taste watered down as you expect although we didn't expect apple orange and cherry to be. Two nights back to back the chicken was raw and pink, we informed reception both times and they seemed like they couldn't care less, compared to other hotels in Bulgaria have been too the staff seemed to have quite a barrier with English speaking and struggled with it. Pool and outside area is very nice, although sometimes it feels a bit shaded in sunbeds as there are too many permanent shaded fixtures you can't move, never struggled to get a sun bed which is a positive. the main reception and corridors are nice too but the hotel on the outside is very dated. The pool was lovely and seemed clean. The only issue is the tiles of the pool are falling off left, right and centre as you swim and stand up you feel them loose under your feet and they're off everywhere the pool could do with some serious maintenance. On a night time we struggled to get to sleep due to the John smiths pub over the road as the provided good entertainment to people passing by with karaoke and live singers each night although this meant due to hotel being opposite it, it would be very noisy from around 20:00 until 23:30 and you will struggle to go to bed early but it does die off the sound eventually.