Helena Park - Ultra All Inclusive

Day one we asked to move as the room we got had no air con, no wifi and was right next a busy main road.. the so called mini bar was a small fridge with 2 cans of drink 2 bottles of water and 2 cartons of drink for kids.. we did get moved to a twin room which is bigger and quieter and due to it being on the ground floor the wifi actually worked.. the entertainment is poor of a night time.. so far a music quiz, bingo and on night 3 we walked out as was supposed to be disco but 15 minutes into it still no one.. the reviews said about dance troops but looking at the area i cant see how that is going to happen with such a small stage area.. food is ok and the pool area is passable but looks like a 90's crazy paving area that needs updating.. the decor is ok and passable.. jeep safari was amazing and have other trips booked.. for an all inclusive holiday you should not need to leave your hotel to find your own entertainment.. we have been using TUI for over 10 years and this has to be an all time low.. never a 4star hotel in a million years.. the newer hotel next door looks amazing but we can only use the spa and indoor pool but they can come to ours for what ever they want.. not suitable for families with young children as no kids food area.. not sure what TUI rep says this was 4 star needs to go to Specsavers.. only plus is the staff are very polite and helpful..

This was our first stay in Bulgaria and we will come back. The hotel is a little dated, but it’s spotlessly clean. As we came right at the beginning of the season, the hotel was quiet. The Animation team are great and work tirelessly to keep everyone entertained, they work really hard!! Our room was bright, spacious and comfortable and the food was really nice. Plenty of sun beds around the pool (which is absolutely freezing!!) We used the indoor pool next door a few times which was warmer, but really small. Helena Park is ideally situated at the quiet end of Sunny Beach, but it’s easy to walk to the busy end if that’s what you like. All in all, I would stay here again!

Just back from a week at the hotel. It's the start of the season so quiet but lovely. The staff are all very nice and helpful. There were other residents who required the doctor and he was very good. Food not bad for all inclusive plenty to choose from. Cocktails a bit yuk but drinkable after a few!! Will definitely return to this hotel.

Myself and my husband just got back from this hotel and I ve got to say one of the best experiences on holiday with regards to a hotel stay....lovely staff...great entertainment....clean rooms and excellent food.... Absolutely loved it... Thank you for all your hard work and service....we had a ball....rgds Orla and Jim 🇮🇪

1st time in Bulgaria. Just got back from a 10night stay at Helena Park Hotel. We travelled as a family of 6 adults and 2 teenagers. (Half travelled with TUI & half travelled with Jet2) Arrival: The transfer bus drops everyone off on the public footpath/bus stop at the front of the hotel. The gates at the front of the hotel appear to be all locked however only the middle one is. This is confusing after a 3.5hr flights and 60 minute transfer. Check In: Spotless with a straight forward check in process. Shown to the room by a bell boy. Rooms: We all had twin rooms which were very large and spacious. The bathrooms were a good size with beautiful smelling toiletries and nice toilet paper. Our 2 pillows were lumpy so we requested an extra 2 each. They were promptly brought to the room. The mattresses were quite hard and after 10 days were very uncomfortable. Mini Bar had drinks included which were part of the AI. If you requested a refill of the moni bar, that would have been a recharge to us. Pool: The pool was freezing however this did not stop us from enjoying it. (Tip - the sea is warmer!). Sunbeds were plentiful and comfortable and the pool towels could be changed as often as necessary. The showers by the pool are warm, most people used them after using the pool to warm through. Lifeguard: Very grumpy. Entertainment staff: Fantastic and very engaging. We found them all continuously happy and worth every penny they get paid. Daytime activities ran every day except for Mondays and included darts, archery, aqua aerobics, beach volleyball, pool games etc. Evening entertainment could be improved. Bar staff: Very grumpy and spoke little English and could be very abrupt at times. Sometimes slamming drinks down on the bar etc. Bar saloon was open until midnight. After 11pm the staff would serve drinks in paper cups. We complained about this as we felt that it was not appropriate and preferred to drink from glasses on an evening. The staff would still.give out paper cups to everyone but not us after we had complained. When the bar closes at midnight, the lights are promptly switched off and in come the cleaners - you pretty much get kicked out whether or not you are finished your drink. Restaurant Staff: Very quick at tidying away plates. No table service for drinks. Spoke very little English. Restaurants: Snack bar: kept spotless but food was quite often only warm. We had to complain several times about this to the woman supervisor. Main buffet restaurant: Food always hot and always something to eat although, as per buffets, they become repetitive. Themed Restaurant: We went on the Bulgarian Themed Evening. The food was cooked well but not really to our liking. We all tried it and enjoyed the experience. Beach: Free sun loungers (grey ones on each side of the paid red ones). Not easily to spot but ask if you're unsure. Sand hot in the afternoon so wear suitable footwear. Sea is lovely - clean and warm but beware of the

The hotel is clean, friendly and cater for everyone, you will not go hungry. The rooms are large, clean with everything you need. Drinks are nice, husband was drinking grants whiskey. Staff cannot do enough, friendly and helpful. Entertainment team were the best we have ever seen, so happy and full of energy. The hotel is lovely but the Entertainment team make the holiday, hope they are back next year. Beach close to hotel with free sun beds/umbrellas. Location was the best for us as we were far enough out of Sunny Beach but close enough to walk. Everyone seem to be friendly around the hotel. If you want to mix it's up to you. Thinking about going back next year.