Hotel Fenix

Ok hotel. Spacious rooms. We had a great sea view - other rooms near 1st floor had terrible views. The pool was small and not suited for kids. Impossibe to get sunbeds. The food in the restaurant was REALLY bad. Luckily we only had breakfast there. The eggs were partly uncooked, the bread dry, the pastry was stale. The staff in the lobby was not very helpful.

First time visiting Sunny Beach - Bulgaria Fenix Hotel, would not stay at this hotel again, or recommend anyone else to. The bathroom not cleaned everyday, during 7 day stay beds only changed once. Some staff very rude. Food was absolutely disgusting - not enough plates or cutlery available for the number of people in the dining room and when replenished some were still wet and not properly washed. Pool closed at 6 p.m. every night, not enough sunbeds and parasols for everyone. If 'all inclusive' only allowed to sit in the 'AL' section, not in the other seats on the patio unless you bought a drink from the franchised lobby bar. I could go on and on, but will stop there - basically don't use this hotel on a 'AL' basis, bed and breakfast only.

They claim to be a 4-star hotel, but it seems more like a 1-star. First of all the employees (even the ones in the reception) couldnt understand english. The ladies who cleaned the room forgot to give os towels 2 days, but still took the ones we had, and when we asked the reciption for towels (to take a shower) they didnt wanna give us any, even tho it was the cleaning ladies fault, because they forgot to give us some new ones. Other than that, the food in the hotel was bad. The only acceptional thing was their fruits. Besides that, the staff that worked at the pool didnt care about people breaking the pool-rules, which ruined the experience for so many. Other than that, people would get up a 7 or 8 in the morning to put their towels on the sunbeds, and then leave the hotel, so when they come back they had a sunbed. The hotel staff would see this and do nothing about it. And when we talked to them about it, they just said they couldnt do anything, instead of keeping an eye on people? In one of our rooms, the electricity and water was not working, and it took the staff TWO DAYS, to get it fixed, and when we asked for a new room the first day because of the problem, they didnt wanna give us a new one. To for two days, our mom and aunt was without water and electricity in the room, and they were so slow to do anything about it. Another room we had had a very bad smell because of the sewer-system.