Mena Palace Hotel - All Inclusive

Mena Place OMG where do I start. I have been traveling abroad for over 40 years and this is 100% the worst hotel I have ever stayed. 99% of staff don’t speak any English. Went to our room, noticed the shower head holder was broke, took them 24 hours to fix. On all our holidays we always set a trap, we put a bit of paper down in the bathroom just behind the toilet. Day 7 when we were leaving the paper was still there. Cleaning of the bedroom and making of the beds was far and few between, bed sheets only changed once in 7 days. Beds were NEVER made 100%, dusting around the room was non-existent, the beds only 14 inches off the floor and they must have been a min of 15 years old with spring mattresses. Sink in the bathroom had a LARGE crack in it and also was NOT cleaned for the week as we left tooth paste on one side. Dirty glasses were NEVER taken or replaced, the cleaning staff did about 40% of the work they should do for a 4 star hotel. Day 4 of the holiday water starting coming down through the bedroom ceiling. Disgusting LAZY cleaning staff. The hotel itself was like time travel going back into the 70’s. Their website advertises “the hotel's a' la carte restaurant offers a great range of cuisines for breakfast, lunch, and dinner” TRUTH the restaurant was like a Motorway service station and the service station would be cleaner and better food with more to pick from, and hotter. • They advertise “Restaurants” LIES as there is ONLY ONE restaurant. On the restaurant wall was a certificate showing for a 3-star sorry what a joke I wouldn’t give it a 1 star. • Also advertise Minimarket, more lies there is none you have to walk 20m outside the hotel to a shop. There is NO a’la carte restaurant. The food, sorry it was pig’s swill. PLUS a a’la carte restaurant DON’T serve frozen veg. We only eat here for the first day. 3 out of the 4 of us has a stomach bug, says it all. Breakfast OMG cold beans, mushrooms which were frozen mushrooms and full of water, tomatoes, tin sausages, NO toaster, bacon was 85% fat 15% meat, NO cereal, dried bread. Tables were NOT set up, no cutlery, plates, glasses or cups NOTHING, you had to go and get cutlery from the side. Chipped and cracked plates. On their website & on Loveholidays site it shows tables all set up even with napkins and tablecloths what a joke and LIES and FALSE advertising by the Hotel & the travel agent Loveholidays, tables just had just OLD dirty plastic covers. Lunch n evening meals what a state. Choice was 100% limited but you had the guarantee that there were meatballs in sauce or fried. Frozen COLD veg. Toilet for the restaurant people complaining re no towels to wipe their hands, we sat there and watch a waitress who we noticed was a bully put paper towels in the toilet, wipes down a sink THEN came out of the toilet NOT washing her hands or anything, picked up clean cutlery from a trolly and started putting them into the holders for people to use. Sorry, that was it didn’t eat there again. T

Visited Mena palace for the first time in September 2024.Overall the hotel is great,very clean and only about a 5 minute walk from the beach.Its only about a 25 minute drive from the airport so when you land in Burgas it’s only a short commute.The food is great too,in the mornings you can essentially get a full English breakfast.This hotel is perfect if you’re travelling with children too due to the huge pool they have,children’s play ground and mini golf course.The staff are super friendly, especially Viktoria at the bar whose a very hardworking and lovely lady.If you’re looking for a place to stay in sunny beach Bulgaria then I’d highly recommend Mena palace hotel.

Had such a great time staying at mena palace would definitely recommend also would like to say a big thankyou to Victoria the very hard working lady works behind the bar for being amazing all throughout my time at mena palace always smiling and happy to help making me and my family feel very welcome. I cannot fault this hotel apart from I found the lady who works by the pool area Valentina quite rude and did more sunbathing than anything else!

Lovely hotel and the rooms were ok, clean we have a maid daily, woke staff were friendly while others were quite rude, I was at the bar waiting for a drink for ages to be served as was only 1 bar lady there, apparently it’s the owners daughter, anyway she seen me waiting for around 10 mins and then a lady come up holding a baby behind me, she said something in they’re language and laughed and said to me I will serve her first as she is holding a baby! (I understand she was holding a baby around 2 months but there were loads of seats around and she weren’t exactly struggling) I found this really rude, the other bar staff were amazing but this 1 in particular was always rude and made me not want to go to the bar as she was funny on a few occasions, the hotel food was lovely and the pool was fab, we will be returning to sunny beach but unfortunately not this hotel again

This hotel is definitely not a 4*, 2* at best We stayed here for 7 days. The hotel is tired the beds are so lumpy that we woke up in the morning with backache everyday. The food was the worse food I've ever had on any all inclusive holiday. Its miles from an al carte menu. Good points the staff are very friendly, and there English is good enough. The hotel is in the centre of all the shops which is great. Would never stay here again.

The hotel is clean and basic but it’s not 4 star the food is varied but grim if you’re not Russian or German the staff are lovely and work really hard and try hard to make you welcome. The pool is nice and the lifeguard is there all day. If I’m being honest the all inclusive is not worth the money the food was awful I lived off chicken legs and salad which was ok till I got a piece that was raw in the middle after that we hardly ate anything there. The drinks at the bar were ok but very limited again not worth the money. They only changed the towels and bedding once and all the maid did was fold your sheets and empty the bin!! The entertainment and I use that term loosely is ok in the evening but the bar shuts at 10. Overall the hotel is nice and a good location but would only do room only as the food and drinks are not that good and it’s really cheap to eat out (around £20 for a main course and a few drinks) . I won’t stay there again.