Asteria Family Sunny Beach - Ultra All Inclusive

I have to say, my family and I had an absolutely amazing holiday here. Staff were extremely accommodating, and super friendly. The reps went out if their way to always make us feel very welcome, and could not do enough to keep my 9 year old daughter entertained. This is one place I will definitely be going back to. Thank you for everything x

Tatty 2* at best hotel. Where to start. The staff are excellent the housecleaners in everyday fresh towels etc. Serving staff excellent also. The food is mediocre but seldom warm theres plenty salad cheeses fruit and veg and the little cakes are nice. The snack bar is basic and repetitive but it's what you expect. Alcoholic drinks are local and weak as is the watery juice and pop. We went out a few times for food for a change to the stews regularly served up. The hotel is in a good location for flower st and the beach. The private beach was terrible. Basic beds rock hard no toppers we lasted an hour before returning to the pool as did numerous other. There is a cabin where you can get beer n juices but thats it and it's 50m to the sea on hot sand. Pool area is decent but seen alot of people slipping on the nontactile tiles and the lids of the accodrains are loose and dangerous the place could do with some basic maintenance. If you have a late flight it is a nightmare asked to keep the room on and after messing me about for 2 and a half hours they said no. There is a luggage room but no showers to get freshened up later ive had words with them about it and there will be a complaint going into jet2 about it as it seems to be f u jack we've had your money. On the whole 1st and last time to sunny beach but if I did come back it certainly won't be here.

Check in was delayed as the receptionist first said we're at a wrong hotel and can't check us in with the confirmation code we had eve if she had our names. She did not apologize which was weird. As we were at the right place and she checked us in after i started contacting booking. We got a room at building C. Room no 8. The night club working till 6am in front of our room was a joke so with a complaint made our first night at 3am we were moved to a different room on our 3rd day. For us personally this place is not a family place we made the booking guided by the 9.4 reviews I jave a video made if someone needs it I'll send it to you.