Rome Palace Deluxe - All Inclusive Premium

Location: Great clean hotel, 7-10 mins walk from the beach. Beach is less crowded than central area of Sunny Beach. Hotel is Not too far from Nessebar and main area in Sunny Beach. Rooms: Rooms are reasonable size. Most, if not all, have large balconies. Those facing swimming pool / sea are better for view. cleaners changed the towels daily/frequently but did not change the bedsheets whole week. Entertainment and staff: Staff are very friendly and helpful. Language can be a barrier as not all can speak English but that is our problem and not theirs. Entertainment team (Zack and Krissy) go out of their way to keep the kids and adults entertained throughout the day. They always appear cheerful and all kids love them. There were 2 nights where special entertainment was set up. Swimming pool is smaller than expected. Enough sunbeds. Drinks and food: Drinks and food is plentiful and of good quality . On occasion, a couple of items were colder than expected but not a big deal. There were always enough tables free so never felt rushed. Staff were very quick with clearing tables. 4 themed dinner nights in the week. Vegetarians may struggle for variety. More Boiled vegetables is not the answer. Probably can do with more varied dishes such as Pasta. Meat eaters are well catered for. Overall a great hotel.

I had the worst experience with the receptionist and immediately canceled my booking. After traveling 12 hours by car, the receptionist said I don't look like in my ID, because I am fatter now. This situation is just blowing my mind, I still can't believe this happened. This kind of person doesn't have to have contact with people

This should have been an easy positive review to write - the rooms, bar, pool areas are all excellent, well maintained with enthusiastic staff. There are 3 areas where the hotel does fall down..the Management, Food and Wellness Centre. In order of escalation; Firstly, the food - fantastic variety with some great tasting options however always stone cold, probably cooked on a Monday and wheeled out each day with no care given to its consumption. Secondly, the wellness centre - the gym area is adequate for a light session when away, however the spa is in disrepair. Only the Jacuuzi was functional (2 of the 10 jets) but the real kicker was the algae happily growing in and around it, adds a bit of green to the plain decor! Finally, the management - reasonably efficient at process but utterly useless at customer service, favourably nicked Captain B"@#＞face" for the constant scowl and lack of positivity to any guest frequenting the establishment. The hotel has potential but suffers from poor leadership. If they were to address the areas listed, this review could have easily been a 5*!!