The Alana Surabaya recensioner

Name: The Alana Surabaya
Address: Jl. Ketintang Baru I No.10-12, Ketintang, Kec. Gayungan, Ketintang, Gayungan, Surabaya, East Java, 60231, Indonesia, Jl. Ketintang Baru I No.10-12, Ketintang, Kec. Gayungan, Overseas, Indonesien
Rating: 4.3

The Alana Surabaya

Jl. Ketintang Baru I No.10-12, Ketintang, Kec. Gayungan, Ketintang, Gayungan, Surabaya, East Java, 60231, IndonesiaVisa hotellinformation

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Rum och gäster

Gästrecensioner

4.3/5

Mycket bra

72 recension

Verifierade recensioner

Läge och interiör4.3

Bekvämligheter4.2

Service4.3

Renlighet4.4

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Alla recensioner(72)

Positiva recensioner(72)

Recensioner med foton/video(20)

Vänlig personal(15)

Utmärkt vistelse!(14)

Rent och städat(13)

Utmärkta rum(8)

Utsökt frukost(6)

Utmärkt läge(4)

Thambiah

Premier-dubbelrum

Bodde på nov. 2024

Affärsresenärer

4 recension

4.2/5

Mycket bra

Publicerades 20 jan. 2025

There are restaurants within walking distance from the hotel. There is also a Family Mart that you can easily get food and other bites. Breakfast is good.

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Muhyi

Klubbrum

Bodde på sep. 2024

Affärsresenärer

5 recension

4.7/5

Otroligt

Publicerades 24 okt. 2024

Great hotel, nice view

Översätt

ed.amd

Deluxe-tvåbäddsrum

Bodde på okt. 2024

Res med vänner

10 recension

4.2/5

Mycket bra

Publicerades 19 nov. 2024

One night transit in surabaya, from bali. Hotel, near to city center by grab. Location around 30 minutes from Juanda airport.

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archippo

Deluxe-dubbelrum

Bodde på feb. 2024

Affärsresenärer

29 recension

4.2/5

Mycket bra

Publicerades 1 maj 2024

Nice hotel for bussiness trip in Surabaya, a lot of restaurants nearby

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Gästanvändare

Premier-dubbelrum

Bodde på jan. 2025

Familj

1 recension

5.0/5

Enastående

Publicerades 24 feb. 2025

Good hotel and good food+Services

Översätt

Prof Dr Engku Ahmad Zaki Engku Alwi Al-Aydarus

Premier-dubbelrum

Bodde på juni 2024

Affärsresenärer

15 recension

4.0/5

Mycket bra

Publicerades 26 juli 2024

Very nice hotel, the food served is very good, near to surabaya town

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worldwidewhat

Svit

Bodde på mars 2024

Par

7 recension

4.2/5

Mycket bra

Publicerades 10 apr. 2024

The hotel is very good and clean but seems to a staffing problem and air-conditioning issues our room was brilliant free mini bar 🍸 but to open your room door was awkward 😅 but in regards to service the breakfast was very disappointing the in black outfits seem to be busy on the phone texting while one girl was left to deal with clearing the tables and non of the foods was refilled so me my wife 4 dutchmen and an Indonesian family of 4 was left scraps of food or salad we could hear the worker giggling havinfun otherwise the place is good

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Reyl

Premier-dubbelrum

Bodde på juli 2024

Par

2 recension

4.0/5

Mycket bra

Publicerades 24 aug. 2024

Nice room, clean and comfortable. Friendly and helpful staff

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HIDEKAZU

Premier-dubbelrum

Bodde på apr. 2024

Affärsresenärer

17 recension

4.0/5

Mycket bra

Publicerades 16 maj 2024

good for service n very big and clean room, recomended for everyone

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Nate

Premier-dubbelrum

Bodde på okt. 2023

Familj

4 recension

3.2/5

Publicerades 11 feb. 2024

Value for money hotel. Basic facilities are there but dont expect five stars like facilities. Breakfast was nice tho

Översätt

Svar från boendet: Dear Mr Nate, Thank you for staying at The Alana Surabaya and for sharing your experience with us. We deeply apologize for any inconvenience you may have encountered during your stay .We take your feedback seriously and we assure you that we will address these matters with the relevant departments immediately. Our goal is to continuously improve the quality of our facilities and services to provide a more satisfying experience for our guests.Once again, we sincerely apologize for the inconvenience caused and we hope that you will give us another opportunity to serve you better on your next visit. Please rest assured that we are committed to ensuring a much more enjoyable and comfortable stay for you. Thank you for your understanding, and we look forward to welcoming you back to The Alana Surabaya in the near future. Warm regards, Management of The Alana Surabaya

ITSAR BOLO RANGKA

Premier-tvåbäddsrum

Bodde på juni 2024

Affärsresenärer

9 recension

5.0/5

Enastående

Publicerades 2 aug. 2024

excellent service and good breakfast

Översätt

Anonym användare

Deluxe-dubbelrum

Bodde på jan. 2025

Affärsresenärer

7 recension

3.7/5

Publicerades 16 feb. 2025

The hotel is ok

Översätt

Svar från boendet: Dear Sir, Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya

Noomi90

Premier-dubbelrum

Bodde på feb. 2023

Affärsresenärer

27 recension

5.0/5

Enastående

Publicerades 31 mars 2023

Great place to stay. It located near main city. Service is excellent. Hospitality is great. The breakfast have varieties which is great. Overall is great place to stay.

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