Hilton Garden Inn Surat City Centre

Very close to Surat station hence accessible to train station is very easy . Very clean hotel . Gym is very small and swimming pool is small . Breakfast was good .

Excellent Property at good city location.. Staff was very polite and friendly

Good service is the foundation of any successful business. It refers to the act of fulfilling customer needs and expectations in a professional, timely, and respectful manner. Whether in a restaurant, retail store, bank, or hospital, good service builds trust and creates lasting customer relationships. One of the key aspects of good service is effective communication. Staff should be friendly, attentive, and willing to listen to customer concerns. Clear communication ensures that the customer feels heard and valued. Even a simple greeting with a smile can make a big difference in setting a positive tone. Timeliness is another essential factor. Customers appreciate quick and efficient service without unnecessary delays. Delivering what was promised, when it was promised, reflects reliability and professionalism.

Very excellent & fast services. No delay of any work . Best experience. Best facility for leaving and comfartable, Best food services and also best quality foods . Test is excellent and healthy. The decent behaviour with every people and supportive behaviours for their customers.

An amazing hotel with an even better staff. They were nice and so welcoming and attended to all your needs. We can’t forget about the amazing buffet they had for dinner which felt like an actual restaurant. Definitely coming here again with family.

I visited for business 26-28 March 2025. Here's what I found the pros and Cons of this Hotel. Pros: 1. Located very very close to City Bus Stand...in fact, the hotel entry is common with the bus stand. Railway Station is also pretty near...only 250 metres. 2. Despite being so close to bus stand and railway station, no noise disturbance in the room. 3. Room size is pretty decent and comfortable to move around. 4. Room contains all amenities required for a business traveller: Tea/coffee counter, Ironing board and Iron, Work Table(see my comment in other section), Lounger Chair and Centre Table, adequate lighting(see my comment in other section), telephone near bed and in washroom, etc. 5. TV in the room was especially good/great...55" and that too with pointer remote. Almost all channels I wanted were available in the set top box subscription...no complaints. 6. Hotel building backside looks great from the main road. 7. Hotel front desk and Restaurant staff were very courteous, prompt, well dressed and well mannered. 8. For a 5 star hotel, the room rent was decent. Cons: 1. Hotel entrance is a bit odd...difficult to locate from a distance. Entrance is common with City Bus Stand...not sure what was the reason for an International Hotel Chain to build/choose such an entrance vs generally found for 5 Stars. 2. Room did not have a proper work Table, but a round serving Table of sorts. Maybe it was added to the room as an after thought. Also, no work desk light. 3. Lighting in the room was pretty good, however maybe the electrical controls were not well planned. I couldn't choose selectively if I wantedbto keep just the washroom light on at night...there was no option in that room. 4. The only time I used in room dining I wasn't greeted as courteously as I generally observe...maybe due to my work dress I was wearing at the time(maybe confused with road side construction workers' dress).