Surfers Paradise Luxury Apartments by Holiday Paradise

Enjoyed my stay at Hilton Was very enjoyable Hope to return soon and explore another hotel Location at Hilton was excellent Close to the beach, food/restaurants and transport Thanks and hope to see you again surfers paradise

Firstly, location, check-in and facilities were all great. Easy to navigate, great communication and the assistant in the office (physical) was helpful and easy to deal with. Inside the apartment: couch was broken, coffee machine was broken, there were no dishwasher tablets to wash dishes. There was mould behind all curtains and in the corners of all areas of the apartment. The cleaners had randomly left behind sheets and towels when they left the apartment. There was no plug for the bath (however I requested one and it was brought up that day). Such a mixed review because we paid $1500 for 4 nights, which I think is an average price so I wasn't expecting 5 stars. View, location and service was actually really great. I think the communication was outstanding, actually, but the apartment itself I think has not been managed well in terms of facilities and cleanliness.

總體感覺不錯 優點： 1. 衞生很乾凈，房間基礎設施比較齊全，房間也很新。 2. 房型很大，有一個很大的陽台，有廚房，客廳和兩個房間，兩個洗手間。 3. 樓下有很多飯店，酒店離海灘很近，附近還有電車站，交通便利。 4. 可以使用希爾頓酒店的所有的設施器材如泳池、健身房等。 不足之處： 1. 沒有24小時前台服務，衹有10am-5pm才有office staff，如果有事想要聯繫他們會比較困難，比如我這次忘拿了一條插電線，當地時間下午通過攜程3點聯繫他們，但是前台一直不回覆，直到第二天早上很晚才回復，但物品已經被清潔處理了，就整個服務很滯後很不方便。（這是主要的問題） 2. 要有額外的入住前清潔費158澳幣，感覺加上酒店費用也不算便宜。 3. 不包含早餐，當然也可以在附近吃，附近有很多的餐廳，不算很大的問題。 4.提供的被子有一點薄，冬天去可能要注意一下，訂酒店前可以問問客服有沒有備用的。

記得一定要提前聯繫酒店管家，或者先看郵件訊息，特別是下午五點以後到達的。否則你根本找不到拿鑰匙的點，我就是找了一個多小時，實在沒辦法聯繫攜程管家才弄明白。這是酒店式公寓，和希爾頓酒店在同一棟樓，除去前面的煩惱，入住體驗是非常好的。

付款的按金在退房後很久都不願解除預授權！非常糟糕的私人出租房。再也不敢住這家公寓了！特別是針對中國人，按金一直不願退還！極其惡劣的私人旅館。以後還是要訂酒店更安全、可靠！

房間服務很差，沒有前台，店家收取158澳幣的清潔費，還收取高額按金。很多設施都是壞的 而且晚上門縫有很大的風聲，無法入睡