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Läge och interiör4.5
Bekvämligheter4.4
Service4.4
Renlighet4.5
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Japansk stilrum 8 Tatami Modern bergssida[Japanese Room][Non-Smoking][City View]
Bodde på mars 2024
Affärsresenärer
46 recension
5.0/5
Enastående
Publicerades 4 mars 2024
The hotel is very good Onsen and only thing to block tourists, it is language mostly.
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Gästanvändare
Japansk stilrum 8 Tatami Modern bergssida[Japanese Room][Non-Smoking][City View]
Bodde på apr. 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 18 apr. 2024
Amazing service. Stayed for 2 nights, had an amazing 2x Breakfast and Dinner. They changed the menu for consecutive stayers, all ingredients sourced from the local area, really do feel the effort placed in to not just promote the area but for the love of the area.
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Gästanvändare
Japansk stilrum 8 Tatami Modern bergssida[Japanese Room][Non-Smoking][City View]
We decided to stop in Suwa to break up a long drive back to Tokyo. Shinyu looked very good and the price was reasonable. The hotel is renovated and gives a nice modern spa hotel atmosphere. The greeting at the hotel is very nice and the lobby area is beautiful. We felt very welcomed when we arrived. Our room was facing the lake. It was Japanese style with tatami and futons. Nice room, nice view. The public bath was nice. Not huge but felt very good. They have an indoor bath, small outdoor bath, a sauna and a cold bath. Dinner was great, as was breakfast. They were both courses and delicious. Service? Well, this is what makes all the difference. When we book hotels we need to detail my daughter's food allergies which are serious. For this trip we had booked many hotels in a row and for some reason when we booked Shinyu and checked-in we just forgot. It was our fault and when we sat for dinner we saw her prepared meal that she obviously could not eat. The staff at Shinyu didn't miss a beat. The didn't make a big deal about it. No stress. The quickly adjusted and made a wonderful dinner for my daughter and also prepared for her breakfast in similar fashion. Wonderful. Such great service. Maybe the building isn't perfect. But the service was perfect. Shinyu was our last stop on our trip and we left with a smile. Shinyu gets an "Excellent" from my family.