Suzhou Yinxiang Yisu Inn (Guanqian Street Pingjiang Road)

This place feels like home, that is safe and comfortable! The boss of the inn is friendly, welcoming, and has good recommendations of where to go for authentic food. ◡̈ The front desk staff are super friendly as well, shared with me immediately the different kinds of ways to explore Suzhou, what to avoid, and assisted as much as possible to make my stay cozy and nice. 谢谢隐巷艺宿客栈，让我在苏州感到十分的安全和温暖！谢谢客栈老板每天早上和我介绍去哪吃。 若能够再来苏州，一定会带朋友来！ Room is how it was advertised ◡̈

The hotel is in an ok location, relatively close to the main attractions of the city. The room was clean and the guys at the reception super nice and helpful, but the window of my room had this view, so it was like not having it, and my bed in the morning wasn't done, which is weird because apart from that the room was serviced. Hence my lower score.

I really had a very comfortable stay at this hotel. The services provided by the boss and all the reception officers are superb. They collected all my Taobao parcels, 20 to be precise 😂. The boss gave me a lift to the nearest train station voluntarily. The room is spacious, no issue with the hot water for bathing, the toilet smells good, no small staircases to worry about due to heavy luggage, location is near the train station and a lot of restaurants and eating houses. Will definitely stay here again if I visit Suzhou again. Keep up the good work.

Incredible service - staff will help you to bring up your luggages and online food orders to the room. Even when we checked out, the staff took the effort to carry our luggages all the way to the Didi pickup point. Place itself was aesthetic, wooden and modern interior and everything was clean and tidy. Location wise also very convenient, located right next to a famous shopping street and food options nearby. Would definitely recommend this place for anyone travelling to Suzhou!

The room is quite spacious and suitable for three adults. The hotel is conveniently located near various food options and restaurants, and it's within walking distance to Guanqian Road. However, there is only one washing machine and one dryer available, which are shared among all hotel guests. The shower drainage was an issue where the water did not flow properly and started to overflow, almost like flooding. Fortunately, this happened on our last day, but it would have been quite inconvenient if it had occurred earlier. Overall is ok as the staff is helpful and approachable.

The location of hotel is convenient but I would not recommend it to travelers who need a clean and safe environment. The toilet also not well maintained as we can see the dirt and stain. The most alarming incident during our stay involved the hairdryer provided in the room. The hairdryer suddenly producing sparks and even a burst of flame while using it. This was extremely dangerous and could have seriously injured someone or caused a fire. When we reported this to the hotel staff, the boss claimed that the previous guest/kids staying in this room had been "playing/throwing" with the hairdryer, which they believed caused the issue. Honest speaking this excuse was unacceptable. It is the hotel's responsibility to ensure that all electrical appliances are safe and in working condition for future guests. Overall, this was a very unpleasant and disappointing stay. This is the first time I leave a negative review on Trip.com, but the experience warranted it. I sincerely hope the management takes these safety issues seriously, as they pose real risks to guests.