Suzhou Yinxiang Yisu Inn (Guanqian Street Pingjiang Road)

The hotel is located right on the walking street of Suzhou city's tourist area, convenient for eating and drinking because there are many restaurants on the street. The hotel has very new furniture, fully equipped (however, my room did not have a refrigerator). In addition, because I come from Southeast Asia, I really like the toilet of this hotel because they have a bidet when I go to the toilet. The staff is very cute and enthusiastic. The hotel also sends tourist attractions to visit in Suzhou. If I come back, I will book this hotel again.

The location of hotel is convenient but I would not recommend it to travelers who need a clean and safe environment. The toilet also not well maintained as we can see the dirt and stain. The most alarming incident during our stay involved the hairdryer provided in the room. The hairdryer suddenly producing sparks and even a burst of flame while using it. This was extremely dangerous and could have seriously injured someone or caused a fire. When we reported this to the hotel staff, the boss claimed that the previous guest/kids staying in this room had been "playing/throwing" with the hairdryer, which they believed caused the issue. Honest speaking this excuse was unacceptable. It is the hotel's responsibility to ensure that all electrical appliances are safe and in working condition for future guests. Overall, this was a very unpleasant and disappointing stay. This is the first time I leave a negative review on Trip.com, but the experience warranted it. I sincerely hope the management takes these safety issues seriously, as they pose real risks to guests.

Very clean and spacious room. There is a open balcony for smokers but didn't see anyone smoke. We went nearby shops n get big tub of 小龙虾。get beer n chill at the balcony. The Boss and staffs are very helpful too. Walkable short distant to many places.

We had a pleasant and welcoming stay at this hotel. Service is excellent!! When we reached, the boss of the hotel was at the lobby to welcome us. He was friendly and bubbly. He gave suggestion to book a car ride to our hotel at hangzhou, so that we don’t have to worry about transportation the next day. He told us that there will be pouring rain at noon and reminded us to bring umbrella which was sweet and thoughtful of him. The room was not ready so we headed out for brunch and shopping first. Our luggages were already brought up to our room when we returned to hotel. The front desk staff were helpful and friendly too. We were not sure how to take Didi and they guided us. There is a free laundry service as well. Really appreciated this service especially our clothes/scarf were drenched due to the pouring rain. The room is super cozy, clean and 中国风. It has a sensor toilet and fast drying hair dryer. There’s a lounge for us to store food in the fridge. The next day when we checked out, the boss was at the lobby and he ordered the staffs to carry our luggages to the car. The driver he recommended was friendly and manage to safely sent us to Hangzhou hotel. Will definitely recommend this hotel to my family and friends. 👍🏼👍🏼 We give ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ (10 stars) to this accommodation 😄

This hotel is by far the best hotel we have stayed at in all of our travels in China. We are normally living in Nantong and have been travelling around China so we have tried a lot of different hotels in China. Yinxiang Yisu in was very clean and the hotel standard was high. The hotel is situated in a really good location with just some short steps away from their big walking street where you can find temples, malls, food trucks, shops and restaurants. The hotel is also near a subway station which makes it easy to get around in Suzhou. The hotel offers help on any questions you may have when you are exploring Suzhou through WeChat (Weixin) and the staff does everything to give you a really good service. When we arrived and as we arrived before check in time, the hotel staff took care of our bags so we could start explore Suzhou and then send us a message when our room was ready and when we came to the hotel our bags where already waiting for us in our room. The hotel offers amenities such as toiletries (toothbrush, toothpaste etc), it offers machines so you can clean your clothes if needed and it has its own patio and kitchen where you can store food and then go out to eat on the patio. This is definitely a hotel where we will stay again since we have found our hotel to stay at when we visit Suzhou next time.

Small hotel with great service ! The owner’s restaurant recommendations is great ! Location is best because it’s in the centre of beautiful old town, but on the quiet street! I stayed 4 nights, I wish stay longer …