Four Seasons Hotel Suzhou recensioner

Four Seasons Suzhou offers a perfect blend of luxury and nature. With stunning landscape design and a serene setting facing Jinji Lake, the hotel provides a peaceful escape with breathtaking views. A true retreat for relaxation and elegance.

Best hotel in Suzhou for family trip. Would definitely come back again.

Had a wonderful time with the two young kids and elderly parents at the new establishment.

Nitty gritty details are the hotel is second to none . The overarching facilities are crème de la crème. There is no place better than here. It’s an ideal place for business conferences, family gatherings, and ad hoc event for nuptial anniversary, connubial ceremony. The place is very beautiful, in a nutshell, the experience is supercalifragilisticexpialidocious !

This is not really a four seasons service! I tried four seasons hotel in HK, US and also in EU, this time I had a very bad service experience! One waitress booked me a table when I went for my breakfast, after I came back to the table with some food, there're five guys try to take my table and one of the hotel waiter in suit was even helping them for doing so! I sat down and 10 minutes later the same waiter came back said they made a mistake that I did come earlier than the 5 guys… So, you down even know how to manage your table in "four seasons" hotel? I get even much better service in a 700rmb Marriott hotel!

The hotels vibe is really good ..but the price I think is too high …I think they should add some activities for the guests like afternoon tea in that price ..it will make the stay more exciting..the breakfast was the best

I rarely write reviews, but we had such a lovely stay here I wanted to let everyone know! Service, food, location, amenities - EVERYTHING was awesome. Special mention for Penny at the front desk who made our arrival and stay so much smoother and easier than any other family trip I have had in China, if not anywhere.

Good location for leisure

off your work,take your week,recover your soul,find out who you are.

Great location service and amenities

Amazing!

到底是十年磨一劍的奢牌，蘇州四季所在的私島與外界僅一橋相連，私密性極佳。公區動線以大堂為原點，是四通的格局。印象最深刻的就是綠化感人，移步異景的户外公區真的值得N刷，觀金雞湖視野也是天花板級別。入住的望湖雅緻大床房算是酒店的隱藏房型，相當於小套房，但視野更佳感官更好。總共衹有八間，位於東廂 臨湖最近且露台可同時觀賞東方之門與蘇州之眼很推薦這個房型。服務方面，特別感謝前台的夏小姐Kalla，入住前幾次電話聯繫幫我對接其他部門同事，爭取房型升級上為我做了最大程度的努力，衹能説真誠才是必殺技，對比貴酒店公關部的表現，真的是一個天上一個地下，辦理入住時的專業高效也印象深刻。另一位帶我到房間並介紹房型的文森特先生也是高分表現，瞭解到我想幫酒店拍一些片子特意協調房間並詳細介紹，這才是頂奢酒店該有的職業態度與服務温度。8號開酒店接駁車送我們離店的戴眼鏡的男員工也是高分服務，很遺憾走的匆忙未能記住名字，請酒店管理層注意到這些有温度的員工並給予必要關注。瑕疵方面，服務層面可提升空間依然很大。比如入住期間除了前台員工和保潔阿姨，幾乎沒有酒店員工主動跟客人打招呼，難以想象這是在四季酒店。

去看莫文蔚演唱會住的，同樣五星，奢華五星和普通的五星區別更多在軟實力上，酒店客房服務滿分，員工素質滿分，當然，價格也奢華。唯一吐槽一下就是餐飲，味道實在一般，在金瑾閣吃的晚餐和午餐。除了燜肉麪，黃魚麪和燒賣好吃，油爆蝦，脆皮雞，還有一個像東坡肉一樣的，感覺點評上説好吃的前幾名，都很普通。

柏悦和四季隔湖相望，離開柏悦下榻四季。之前四季管家加了微信徵詢有什麼要求並安排好客房。到酒店引領至前台，入座，送上熱茶和熱毛巾擦手，前台小姐姐空姐式服務，蹲着和你溝通。辦好入住手續，送至已升級的庭院房。院子很大，面朝金雞湖和綠植，坐着喝茶，聊天，發呆很舒心。 酒店工作人員友好熱情，四目相對都會主動招呼問候，客人合理需求都會滿足，早餐豐富可口，鮮榨果汁，煙燻三文魚，鮮切牛肉，還有冰淇淋，送上拉花的咖啡，給你視覺上的享受。酒店泳池帶桑拿房，露天泳池很亮眼。唯一不足的作為親子酒店房間沒有迷你吧，小朋友會很失望。小小建議；增加迷你吧，可加在房價裏，同時提升客人滿足感給酒店加分。總之酒店很有品位，奢華，大氣。