Mercure Suzhou Yuehu Apartment (Jinji Lake Expo Center Branch)

Service was acceptable but there was only one person who was running the show. At least from the communication. Few things could be improved: 1. Description can be misleading. The apartment is ran more like a airbnb than an apartment. There is no lobby for the service apartment. All communication is via mobile 2. Room cleanliness leaves much to be desired. We got assigned to an initial room on another floor and after sharing our concerns - we got moved to a smaller unit which was better kept - but still not too clean. There were tonnes of things in the cabinets (both units), fridge that had smells from previous use (even use oil packets) and used tissue in drawers. Some towels had spots. 3. Unit is aged and required upkeeping. One unit (the first one we were assigned to) even had a broken peephole where tissue was stuffed into it. The toilet had blinking lights, walk in wardrobe without lights and the plastic guard to the shower area was falling off. The entire unit had marks of painting being tested off the wall and looking bare and horrific. A unit someone left behind after moving out and repurposed- that was the vibe we got. The PIC running the show tried to pass it off that he gave us a bigger room than what we booked but that was also not accurate. Cause we booked a 2 bedroom unit which promises a bathtub, living area, dining and a small kitchen area… and so on so forth. So essentially- we were given what we booked - just a super run down version. And when we asked for another room - we were first ignored and after persisting, was told that we’ll get an upgrade (which we said to give us another similar room that we booked). New unit assigned was not as run down but also didn’t met what we booked online (only thing was - it had a ‘river view’ and is more pricy, nothing we cared for). Assigned new room also had a much smaller room than advertised- supposedly a queen but at best it would be a super single) disguised as a queen. 4. Room amenities also were not accurate- no iron available (we also didn’t ask it’s just no where to be found in the room), detergent not provided (where it was part of their amenities), no floor towels and wouldn’t provide any (be wary of u have old folks travelling together - first room didn’t even have enough towels. 5. Location is near JinJi Lake but it’s the opposite end of where the tourist attraction is 6. Apartment is setup to be more like a love hotel where both rooms had a mini vending machine for condoms and all - one was parked next to the WiFi scanning and all. Not entirely laid out to be family friendly unit. 7. Last but not least - no storage facilities. Was told they have an ‘office’ where our items was stored. Also not accurate. It was left in the same corner where we left our room. We had some difficulty retrieving our bags initially but it turned out okay. But - am not entirely sure whether they change their passcode as we used the same passcode to enter the room after checking out to retrieve our things. Positively the PiC was trying his best to be helpful - but that doesn’t change the flaws. Too many to compensate with whatever small merits there might have been.

It was an amazing journey staying in this hotel! Absolutely wonderful environment and service here. Fully recommended to my friends who plan to travel to Suzhou!

第一次來蘇州玩 正好走到金雞湖邊 隨機找了這家 房間總體來説很棒 佈局現代簡約 裝修大氣 環境優雅 衞生床品都不錯 服務也很滿意 下次還會再來 謝謝老闆熱情接待

第一次入住這種酒店公寓感覺很新奇 體驗不錯 無論是位置裝修佈局還是衞生服務都不錯 感謝老闆免費升級得套房 下次還會再來

裝修不錯有點現代簡約風格 環境很好 總體位置很贊離金雞湖很近 小哥服務很nice 感謝耐心講解 衞生不錯很喜歡 下次還會再來

房間非常漂亮乾淨 被子很舒服在卧室就能看到外面的景色很漂亮 環境也不錯衞生挺好的衞生間乾濕分離我很喜歡啊

環境：在商圈 樓下也有便利店 買東西很方便，電梯需要刷卡到樓層，安全也很有保障 服務：入住聯繫酒店就可以，很負責熱情 設施：都很齊全，房間空間也很大 衞生：打掃的很乾凈整潔

環境挺好 小哥服務不錯 設備齊全洗衣機冰箱都有 衞生也是乾淨利落 很喜歡這種感覺 下次還會再來

總體還不錯 環境比較好衞生也很乾凈 服務還不錯 最喜歡的小哥免費升級湖景房 非常感謝