Tongli Lake Resort (Phase II)

Clean and comfortable hotel. Good location and near the tourist attraction.

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

十一假期的後面幾天帶家人出來散散心，就定下了同裏這家酒店。到酒店後加了管家小楊微信，小楊很好無微不至的解答各種問題，另外酒店還幫忙升級了房間，特地安排了相鄰的房間，我們一家人都很高興，感謝。我們連住了2天，非常開心，房間大而温馨，知道我們是歡度銀婚紀念日，還特地幫我們送了蛋糕和佈置了房間大床，另外酒店還有夜宵粥和退房小禮物，非常感謝！ 最意外的是在酒店房間看見了日月東昇，真的非常好看，屬於意外之喜！ 下次再來！

在同裏古鎮的一家性價比極高的酒店，攜程的2023年口碑榜排名前十。入住體驗：優點：1、環境和服務很好！酒店內部遊樂場很適合小朋友，酒店內配有泳池，小童樂園，喂小動物；2、貼心管家服務！此次管家小楊服務熱心周到，詳細介紹酒店各項服務，及時解決需求，幫我們郵寄遺留的東西，讓我們此次住店非常開心；3、個性化服務！酒店配有個性化服務提示，可以根據自己需求選擇。缺點：希望在小童設施方面再做提高，比如設備的更新等。以上內容純個人意見，希望對大家有所幫助：）

國慶期間客人很多，五家人特意選了二期酒店入住，酒店環境很高大上，乾淨整潔，去旁邊的同裏古鎮有接駁車。 酒店裡的小童樂園又大種類又豐富，幼兒很喜歡，游泳有成人泳池和小童泳池，室外有探險樂園，喂小動物等等，度假村內景色迤邐，拍照也很出片，是個老少皆宜的度假村。 酒店服務人員熱情周到，尤其我們的小管家曉宇，服務實在到位，每天都要麻煩曉宇很多次很多雜事，就連訂飯店取行李等等，都能及時幫我們處理好，非常感謝！家人對這次的入住遊玩服務等體驗都很滿意，已經預約好了下次約朋友再來！ 推薦！

從20年開始每年都會來一次，小朋友大了，但依然喜歡，酒店吃喝玩樂都能解決，很方便，傍晚還能去同裏古鎮逛逛，很舒適。這次的管家曉宇很貼心很熱情，晚上還有晚安粥，退房還有給小朋友專門準備的小禮物。貼心周到的服務也是我們一直願意來的主要原因，明年繼續啊～