Wyndham Grand Suzhou Fenhu

The staff at the Wyndham was very nice. The breakfast food was quite good, and our room was spacious and clean. The beds were super comfortable. The hotel is on a nice lake with good views and walking or biking paths. The hotel has tandem bikes available to borrow. Other than the lake, there aren't a lot of options of things to do in the area, so come only if you're looking for a quiet getaway. There are some good Chinese restaurants nearby. The swimming pool is very, very cold. They should consider heating the pool, our kids were hoping to do a lot of swimming but couldn't stand being in the pool for very long. There was also some noise each night we were there--families being noisy in the hallway or music playing (not sure if it was from the street or from an event at the hotel). It got quiet each night by 9:30pm. Lastly, the rooms have several lights that come on with a motion sensor around the entryway and bathroom. This sounds like a nice idea but it is terrible for those who actually sleep in the room. Every time someone gets up at night to go to the bathroom, the lights go on--very annoying.

初到蘇州温德姆，衹覺得停車甚為方便。踏入温德姆酒店的瞬間，我就被其高雅大氣的大堂所吸引。寬敞明亮的空間，精緻奢華的裝飾，每一處細節都彰顯着不凡的品質。 在這裏，我還遇到了極為出色的大堂經理尹經理。辦理入住之後尹經理貼心地為我介紹酒店設施與周邊好玩的地方，非常有禮貌，情緒價值非常到位。 入住寬大的湖景房期間，不管是詢問餐廳位置，還是需要額外的酒店用品，尹經理總是能第一時間迴應，並及時幫助到我。他的熱情、細心和專業，讓我在異鄉也感受到了家一般的温暖。温德姆酒店硬件設施本就出類拔萃，早自助晚自助更不輸上海任何同類五星酒店自助。再加上尹經理這樣優秀的員工，無疑使其成為出行下榻的不二之選 ，下次我一定還會再來！

愉快的入住體驗，尤其要為酒店前台主管馬琳女士的卓越服務點贊！她提前打電話確認了床墊的軟硬程度，還幫忙預訂了晚上的自助餐位置。辦入住的時候還贈送了歡迎水果。第二天主動詢問並幫我們辦理了延遲退房，馬琳主管的專業的服務讓我們體會到真正的賓至如歸，強烈推薦住在周邊的朋友週末到這裏小住一下，一定超出預期，物超所值。