Together Venue Fawn Hostel Suzhou

the toilet is terrible, noone clean it. like a public toilet.

I recently stayed at this hostel, and it was an absolutely horrible experience from start to finish. I booked a room with 3 beds so that I could stay with my friends, but when I arrived, they told me it was my fault that my friends weren’t in the room with me. They gave them the room I had booked, which had a garden view, and I was left alone in a different room with no explanation. When I went to the front desk to address the situation and find a solution, the staff was completely unhelpful and just kept blaming me. They refused to apologize or offer any kind of resolution. On top of that, the room was not clean, and the toilets and showers were in awful condition. There was no attention to cleanliness whatsoever. To make matters worse, they didn’t provide any slippers, which is pretty standard in most hostels. We even had to make our own beds, which, after a long day of travel, is the last thing anyone wants to do. If you're going to make guests do that, just raise the price and provide better service. The only positive thing I can say about this place is its location—it’s truly amazing. But honestly, that’s not enough to make up for the terrible service, lack of cleanliness, and poor overall experience. I will definitely never be booking with them again and wouldn't recommend it to anyone.

Absolutely horrible stay. Hotel had no clean toilets, horrible service and unfriendly and rude staff. Left early as could not stand it more than 1 night.

The place was fine and the room clean. Unfortunately the reception does not speak english

The location is great, right in the city center and not even 1 minute away from the closest metro station. The staff are very friendly and helpful, though they don't speak English, they will try to communicate either by understanding your (my) poor Chinese skills or by using a translation app. The facilities are clean and new, and the laundry machines work perfectly (and are really cheap). Definitely would recommend :)

Hostel staff tried their best to assist travellers, but limited in options. Cleaning was terrible - no soap for the toilets (after using your own toilet paper as none provided). Only 2 working toilets and 4 showers for a wing of at least 30 guests. No elevator, needed to climb 3 flights of stairs as only a few rooms on ground floor. Need to pay for any of the amenities including water.