No.67 Tiancheng South Road, Xiangcheng District, Suzhou, Jiangsu, ChinaVisa hotellinformation
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1 natt
Gästrecensioner
4.8/5
Excellent
1981 recension
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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.8
Service4.7
Renlighet4.8
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Alla recensioner(1981)
Positiva recensioner(1942)
Recensioner med foton/video(351)
Vänlig personal i receptionen(382)
Lätt att ta sig runt(237)
Utsökt frukost(150)
Nära till tågstation(125)
Utmärkt för barn(66)
Utmärkt pool(48)
Ren pool(11)
Negativa recensioner(39)
aunchisaTH
Barnvänligt familjerum
Bodde på nov. 2024
Annat
1 recension
5.0/5
Enastående
Publicerades 12 dec. 2024
very good service . staff is very hice and helpful. i recommend this hotel.
Översätt
Svar från boendet: Thank you for your stay at Suzhou High Speed Railway Jinke Hotel. Suzhou High Speed Railway Jinke Hotel has always been committed to providing guests with quality and efficient service, we will continue to work hard to continue to provide you with quality service, thank you again for your recognition, looking forward to your next visit!
Bongi
Rum Cosy(king size-säng)
Bodde på apr. 2024
Res med vänner
9 recension
4.5/5
Utmärkt
Publicerades 9 maj 2024
Very beautiful hotel with comfortable beds. The staff is very friendly and some of them can speak English which is a bonus
Översätt
Svar från boendet: Thank you for your stay and appreciation! It is our pleasure to welcome you to Jinke Grand Hotel CRH Suzhou 。 Your appreciation gives the hotel greatencouragement and we will continue to be enthusiastic and committed to providingevery guest with a home away from home experience。We look forward to welcomingyou again!
Gästanvändare
Deluxe-dubbelrum
Bodde på maj 2024
Ensamresenärer
6 recension
5.0/5
Enastående
Publicerades 11 juni 2024
Top quality hotel. Everyone was very helpful. Breakfast was delicious, lots of Western and Chinese options.
Översätt
Svar från boendet: Thank you for staying at Jinke Grand Hotel CRH Suzhou ! We are honored to provide you with a satisfying stay. Forward to your next visit!
Gästanvändare
Featured Double Room
Bodde på sep. 2024
Affärsresenärer
1 recension
4.2/5
Mycket bra
Publicerades 1 nov. 2024
1 whole Night didn't sleep because of noise all night!
Översätt
Svar från boendet: We are very sorry that this stay did not meet your expectations, if you have any needs during your stay, please dial “0” call the operator for your help.We are all very Happy to serve you,Looking forward to your next stay.Have a nice day!
Gästanvändare
Rum Cosy(king size-säng)
Bodde på mars 2024
Par
1 recension
5.0/5
Enastående
Publicerades 14 apr. 2024
An impressive experience. I spent one night with my girl friend and we were treated feel at home by all heart warming staffs. Highly recommend bathtub room to everyone who are willing to choose a lovely space to spend a night.
Översätt
Svar från boendet: Thank you for staying at Suzhou High Speed Railway Jinke Hotel! Serving every guest well is the consistent pursuit of all hotel staff! The hotel has been adhering to the top of the courtesy, to the VIP service concept. To provide each guest with timely, effective, warm and comprehensive service,Suzhou High Speed Railway Jinke Hotel will continue to work hard to bring a different stay experience in both service and environment, for all guests to return to the "home" feeling. Looking forward to your next visit!
Amy
Deluxe-dubbelrum
Bodde på sep. 2023
Familj
2 recension
4.0/5
Mycket bra
Publicerades 4 okt. 2023
The location is very close to train station. I could hear the train coming into the station from my room. When I asked front desk to switch room, I was told they were booked up. However I did see rooms available for booking from online. So apparently they just didn’t want to switch for me.
Översätt
Svar från boendet: Thank you for taking the time out of your busy schedule to give us your review. We regret to learn from your feedback that your stay did not meet your expectations, for which we are deeply sorry! With respect to your demand that the room you proposed was near the railway station and it was so noisy that you wanted to change the room. We are sorry that due to the fact of high occupancy rate during the National Holiday, the quiet room with the luxury big bed facing south on that day was sold out. However, when you viewed online,the remaining room which was on sale faced north along the high-speed rail line,so the front desk did not have a room facing south at that time.As a result,we could not change it for you. If you will stay at the hotel again, you can put your special requirements and directions in the order in advance, we will try our best to meet your needs! The comfort of going out is the expectation of every traveler and it’s also the ultimate goal pursued by the hotel! The hotel has been adhering to the top of the courtesy, to the VIP service concept. We attach great importance to providing guests with a good stay experience environment and hotel service details, in order to provide guests with better service, so that more guests can have a better and more satisfying stay experience. We believe that through our unremitting efforts, we will be able to maintain a better image of Suzhou High Speed Railway Jinke Hotel. We sincerely look forward to your next visit!
Mairangi T
Cozy Rum (2 sängar)
Bodde på aug. 2023
Affärsresenärer
12 recension
4.5/5
Utmärkt
Publicerades 2 okt. 2023
Lovely stay! Would definitely stay again! Perfect location outside the train station, but very far from town which wasn’t a problem with the metro 😊
Great breakfast and service also.
Översätt
Svar från boendet: Thank you very much for your support and favor to Suzhou Jinke Hotel! Suzhou Jinke Hotel is located in the heart of Xiangcheng District high-speed Railway New Town, with 302 deluxe rooms and exquisite suites.The hotel offers a panoramic view of Xiangcheng District.The hotel is close to Metro Line 2 and a large shopping mall, making it the first choice for your business and holiday trips. We are honored to receive your recognition for our hotel services, facilities and breakfast. Your praise is the biggest motivation for us to keep moving forward! Thank you again for your valuable comments, the hotel sincerely look forward to your visit again!
Gästanvändare
Cozy Rum (2 sängar)
Bodde på sep. 2023
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 13 okt. 2023
The front desk officer are very cooperative
Översätt
Svar från boendet: Thank you for staying at Suzhou High Speed Railway Jinke Hotel! Serving every guest well is the consistent pursuit of all hotel staff! The hotel has been adhering to the top of the courtesy, to the VIP service concept. To provide each guest with timely, effective, warm and comprehensive service,Suzhou High Speed Railway Jinke Hotel will continue to work hard to bring a different stay experience in both service and environment, for all guests to return to the "home" feeling. Looking forward to your next visit!
JustinChenchenqinghui
Featured Double Room
Bodde på mars 2023
Affärsresenärer
35 recension
5.0/5
Enastående
Publicerades 17 apr. 2023
Nice and Happy
Översätt
Svar från boendet: Jinke Grand Hotel staff thank you for coming, but also sincerely thank you for our love and recognition, let you remember the good time in the Jinke Grand Hotel; It is our unshirkable responsibility to make our guests enjoy a good stay experience. Hope to have more opportunities to serve you!
Svar från boendet: 您好,感謝您選擇入住蘇州高鐵金科大酒店!非常抱歉入住期間未能達到您的期望,對於此次入住給您帶來的一些困擾和不便,酒店深表歉意!關於您提出入住時發現房內客用品標配要求存在的系列問題及酒店早餐廳種類稀少且上餐速度緩慢及餐飲衞生要求不到位,另酒店保安人員在當天車輛進出高峯期間未能主動指揮車輛的有序停放等以上存在的系列問題,現已及時與相關部門進行有效反饋,酒店非常重視您提出的寶貴意見,且已通知有關部門進行鍼對性實施整改,加強各部門員工對賓客專業服務要求進行強化培訓,從而進一步提升對賓客服務質量,為來賓提供更加優質的服務,讓您和更多的客人感受到美好和更加滿意的入住體驗!相信通過我們堅持不懈的努力,一定可以讓蘇州高鐵金科大酒店的良好形象保持的更好!酒店全體員工真誠期待您下一次的光臨,感受我們的進步!
Svar från boendet: 尊敬的貴賓,感謝您入住蘇州高鐵大酒店,並留下您的評價。關於您在酒店入住期間遇到的問題,我們對此對您表達深切的歉意。對於您反映酒店空調的問題,我們酒店管理層也特別重視,我們已反映給相關部門,力求不斷完善酒店的服務品質。再次真誠表達誠摯的歉意,希望下次會為帶來一段不一樣的入住體驗。我們非常期待能有機會再次為您提供服務!
Svar från boendet: 感謝您選擇入住蘇州高鐵金科大酒店並給與好評!再次感謝您對酒店整體環境,服務,設施等方面的肯定與滿意。我們會不斷努力,繼續為您和更多賓客提供優質的服務,除了致力於為您帶來更好的服務,也為您提供更多的價格優惠,期待您的持續關注,總有一種驚喜會與您不期而遇。期待您的下次光臨!