Haniee Nguyen
30 mars 2025
I really do not recommend this hotel. I was extremely frustrated and felt deceived during my stay.
I booked a room through Trip.com and paid in advance, but when I checked in, the hotel charged me an additional 100 Yuan, claiming that they do not accept bookings from Trip.com and that room rates increase on weekends. This is completely unacceptable, and I felt scammed, especially after taking a long taxi ride to get there.
*Location: It is not close to major attractions like Yu Garden, Suzhou Railway Station, or Shantang Street. There is a temple nearby, but the area is highly congested, making it difficult to catch a taxi. During the day, the roads are blocked, forcing taxis to take detours, which increases the fare on Didi.
*Information: Unclear details, unexpected price increases, and the hotel's name differs from what is listed on the app, making it difficult to find.
*Space: Enclosed, no windows, and feels quite suffocating.
However, I contacted Trip.com customer service, and they provided good support to resolve the issue. I hope no one else gets scammed and bad experience like I did.
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