Mercure Suzhou Shilu Shantang Street Hotel

Disappointed with the overall experience. First, the hotel is located inside a mixed-use building with many other hotels and restaurants. Because of that, the lobby area had a strong smell of cigarette smoke, which was unpleasant. The elevators were also a huge hassle. We had to wait a long time every time, and the lift kept stopping at almost every floor, which wasted a lot of time. Inside the room, the air conditioning was not working properly, and when I informed the staff, they just gave me a fan. Honestly, I didn’t expect to stay in a hotel and rely on a fan to stay cool ,very disappointing. Even worse, the electricity went out twice while I was taking a shower. It was extremely inconvenient and frustrating. To make things worse, some of the staff had a very bad attitude when we asked for help. Unfortunately, they weren’t wearing name tags, so I couldn’t identify them. On the positive side, the room was clean, and they allowed early check-in, which I appreciated. The location is also decent, and the breakfast was average ,nothing special. Overall, I would not stay here again. There are definitely better options available for the price.

I would like to extend my heartfelt appreciation to staff for the exceptional service during my stay, especially the manager方俊逸、程大凡， They were always friendly, attentive, and went above and beyond to ensure my comfort. Their professionalism and kindness truly made my experience memorable.Thank you for maintaining such high standards of service. The location of the hotel is great, near to many eateries. I will continue to support.

Hotel was super close to the famous Shantang street. Maybe 200m away. Front desk 小雪and 玲 萍are super helpful. I'm travelling with 2 elderly parents and we got extra water, fruit and luggage service. Room was super clean modern and lovely. Really appropriate for families or 4 pax. Highly recommend.

Served by 小雪. Room was spacious and clean and staff were very helpful and friendly. Had an amazing stay.

Very clean, helpful front desk, very modern, free laundry (washer and dryer) at floor 15, plenty of eateries around, close to attractions. Very comfortable stay with my 4yr toddler. Highly recommend.

Great location Fantastic staffs Will be back soon