Kimpton Bamboo Grove Suzhou

Our recent two-night stay at the Suzhou Kimpton Bamboo Grove Hotel exceeded all expectations, creating a memorable experience that exemplifies luxury hospitality at its finest. From the moment we arrived, we were greeted by their adorable canine ambassador, Kylie the Labrador, setting the tone for the warm hospitality to follow. The check-in service was remarkably efficient, with special recognition to Rainbow who ensured our party of three couples, including elderly parents, received accessible room upgrades. The staff's attentiveness was evident throughout our stay—they greeted us in corridors, anticipated our needs, and maintained a perfect balance of professionalism and friendliness. The rooms were impeccable, featuring premium bedding, turndown service, and high-end amenities including Dyson hair dryers. The quality of in-room offerings far surpassed what one would typically expect from a hotel at this price, demonstrating their commitment to excellence down to the smallest detail. The property beautifully integrates historical courtyards and buildings, creating tranquil outdoor spaces perfect for relaxation. Bar 168 became our favorite evening gathering spot for social hour and drinks, offering the perfect atmosphere to unwind after exploring the city. We were there during a heat wave and were perfectly contented to not leave the hotel at all. Breakfast was truly an event worth anticipating each morning at their black pearl rated restaurant. The diverse selection included both Western and Chinese cuisine, with standout features being the made-to-order noodles, wonton, and egg station. We particularly appreciated how staff consistently offered tea or coffee upon arrival, ensuring we always had a warm beverage to enjoy with our meal. The hotel's strategic location offers unparalleled convenience—situated directly above an MRT station and adjacent to a modern shopping area. For those seeking cultural experiences, a short 15-minute walk leads to the historical tourist district, making this property perfect for first-time visitors to Suzhou through winding neighbourhood streets. We extend our gratitude to Cherry for a smooth checkout process, and even the hotel's merchandise—particularly the keychains—provided charming mementos of our stay. The Suzhou Kimpton Bamboo Grove Hotel represents hospitality at its finest, and we cannot recommend it highly enough for travelers seeking an exceptional experience in Suzhou.

Truly an unforgettable stay at Kimpton Bamboo Grove Suzhou. Thank you for the amazing hospitality, thoughtful anniversary arrangement, and generous upgrade. Every detail made our celebration so special. The staff went above and beyond to make us feel welcome. Highly recommended for anyone looking for a memorable and warm experience.

Worth the stay and service was really great. The fee paid for this hotel is really worth it. Upon reaching the hotel, you already have people ready to welcome you to the concierge. Checking in was a breeze. Hotel facilities and amenities was great. Room cleanliness was top notch, location was great and staff service was excellent. Would 10/10 choose this hotel again if I’m ever back in Suzhou. And this time, to just wind down and spend an entire day in the hotel.

The hotel is clean and cosy. Staff are friendly. Superb environment! Close to many tourist attraction. It’s also a pet friendly hotel. Highly recommended!

Hotel is spacious and well equipped with facilities. Also, there are many yummy eateries right outside the hotel. Truly a relaxing experience!

The hotel is at the centre of the city with walking distance to all major attractions. The design of the hotel echos the garden philosophy of Suzhou as shown in the photos. The staff at the hotel are all very friendly. The manager looking after my stay is Cherry. She is responsive and kind,  from the smooth check in to helping me book and reschedule my dining time.