Le Méridien Suzhou, Suzhou Bay recensioner

Percect location, very nice swmming pool.

Very good and clean. Our room was clean and big enough. Very good landscape. We will come again.

Excellent service beautiful scenery

Good environment. Nice Tai Hu Lake View. Swimming pool nice. Gym also nice

Absolutely loved my stay! The hotel was super clean and it smelled soooo good. The hotel staff was very friendly, attentive and responsive! Shout outs to Charlie who was super helpful and nice, we also got a free upgrade on our room at the front desk and late checkout! Super nice! The area is very scenic and the lake view and sunset views are amazing! The buffet was also good but need more western options , the chinese food was great ! Would definitely stay here again!

Clean.best service.helpful staffs.will come back again

Spectacular view of Taihu lake with quality facilities.

Beautiful hotel with a stunning view. It was so calm and peaceful. We took bicycles and enjoyed the sunset. The hotel has an affordable dinner when you can enjoy the beautiful view to the lake. The breakfast is delicious as well. The hotel has to improve the little pool inside lady’s room. It was half empty and temperature of the sauna was low..The swimming pool is great for kids. I enjoyed it from 22:00 to 22:30. The staff is friendly and caring. Thank you!

The lake views are stunning and the hotel swimming pool is better than most - the fact that the whole 25m depth is child friendly is a big plus for a family visit. The staff on the club floor where we stayed were kind and considerate and made our son feel welcome and I'd definitely recommend the club option if you're a family. The location is peaceful and there are lots of child-friendly open spaces nearby. On the other hand, the breakfast in the All Day Dining was disappointing as they seemed to run out of food by about 8:15. The days we were there earlier it was a good selection. If you are going as a family and are not a Chinese speaker, I'd recommend doing your homework in advance. There is lots to do nearby, but the hotel doesn't have that information available for guests.

This hotel always gives us a lovely experience every time we have stayed here.

離上海車程2小時內，我最喜歡的地方非東太湖莫屬，五一假期後的一次錯峯出遊，帶全家選擇東太湖休閑度假，也是第三次入住艾美酒店，前台凡小姐熱情為我同行的婆婆和媽媽免費升級了湖景房，（另一間園景房景觀也很棒），行政酒廊的菜品也很出彩，兩位86歲的長者對我此次旅行安排非常滿意，誇我安排入住的酒店景色美、服務好、菜品精。見圖

這個酒店作為度假來講，服務和酒店款待之道是完全不及格的，特別餐飲相當的差！可能本來就是給開會啥的用的吧…入住開始就****的趕緊打發你…問啥啥沒有，請自助吧。 帶着家人定的行政房，結果lounge像菜市場一樣的（雖然其他餐飲也都是管理一片混亂）。51開了個户外燒烤活動，我真的開眼了食物壓根沒法下嘴啊…怎麼能那麼難吃的，大廚不嘗一下嗎？服務員也是完全沒sense的！最奇葩的是，吃早飯要拿號等位（等很久），錯過要延後三桌，這早餐質量更是史無前例的糟糕啊（不僅選擇少東西還難吃），桌上連刀叉都沒有，抹布隨便一擦就讓你濕答答的坐下，打發叫花子呢！連客房要水都説喝多了要收費！！太糟糕的體驗

訂了2天，結果住了1天就落荒而逃。 儘管備註了不要尾房，酒店還是給了尾房。房間又熱又悶，5點半左右入住的時候，我一看是厚羽絨被，馬上打電話到前台申請要一床薄一點的被子。被告知沒有薄被，衹能給一床單人被，但也不確定還有沒有。 後來送了一床同樣厚度的單人被過來。 半夜，我們一家三口被熱得沒法入睡，開着空調的話，手和頭又很冷，把風關小的話，又熱又悶。我幾乎整夜沒睡着，煩躁不安，衹能半夜靠床上刷劇，消磨時間。我兒子半夜醒了四五次，就連一貫適應力很強的我先生，都熱醒4次。全家人的睡眠質量幾乎為0。 第二天上午，我又問服務員申請薄被子，仍舊被告知還是沒有。家人商量後決定提前退房，因為實在不想再受一晚折磨了。 我先生打電話到酒店，被前台經理告知不能提前退房。我衹能找到攜程求助，好在攜程工作人員很給力，很快，酒店答應退一天的房款。 很諷刺的是，我們在餐廳吃完飯回房間時，服務員説給我們換了一床薄被子。請問我之前兩次溝通，不都跟我説沒有薄被嗎？怎麼知道我們要提前退房了，突然就有了呢？ 早餐也是槽點滿滿。住過無數五星級酒店，也在大假期間住過各個旅遊區的酒店，這裏的早餐是最簡陋的。餐廳裏一片杯盤狼藉，雖然是大假，人多，也從沒在其他酒店見過這麼亂糟糟的情況。菜品少得離譜！熱菜衹有：娃娃菜，炒豆芽，炒花菜，三種！而且，這幾個菜裏沒有任何其他配菜，簡單粗暴。無論是中式還是西式，可選的東西都少得可憐。連上個世紀的招待所都不如！ 真的避雷吧，睡不好，吃不好，住不好，還不讓退房，請問是花錢買罪受嗎？真的很少很少評價，更是第一次對一個酒店打差評。以上全部屬實，餐廳的豬食見照片，不接受任何解釋和狡辯。 對了，中午退房也慢得離譜。我入住用的現金，退房應該也退我現金，這個是都應該知道的規則吧？？！前台説，入住單上寫我入住用的付款寶。我説我確實用的現金，他打電話核實了很久，對方沒接電話。前台説，那退我付款寶吧！我是無所謂，都行，但我知道按照規定，付的現金，就應該退現金的。好了，掃了我的付款寶，退我了房款。我剛走出幾步，又被追回去，説還是必須付我現金………………此處省略吧！退個房來回耽誤了二十幾分鍾。太心累了。 總之，這家酒店真心不行，大家最好還是避雷吧！

五一入住，基本滿房，但是除了早餐排隊之外，其他時間不感覺擁擠。 湖景太美了。270度湖景房的弧形玻璃不是雙層的，下午容易熱（要拉窗簾），好在房間蠻大的，特別是洗手間很豪華。但速溶咖啡顯得掉檔次，最好引入膠囊機。 早餐比較普通，就麪條比較好吃，建議開放一些甜點（目前要付費）。 大堂吧衹吃了冰淇淋，58元一份的開心果冰淇淋竟然超級好吃！ 樓下可以租全家人一起騎的自行車或電動車，沿湖騎騎很舒服，還可以騎到體育公園裡。游泳池非常好，很大，還有非常暖和的小泡池，適合小孩玩水。 最後一點建議：可以跟水上運動俱樂部合作，增加太湖槳板、皮划艇等活動，增加可玩性。