Premier Inn Newcastle (Metro Centre)

Wrote my vehicle registration number on the checking/booking in form - the receptionist obviously didn't log my registration number and I've ended up with a parking ticket. Tried to telephone reception to get this rectified and continuously no answer. Won't be staying here again.

My wife and I were going to the newcastle united football match and wanted to stay overnight, the Premier inn metro centre was a perfect choice for location and value for money as we enjoyed a free breakfast offer. The staff are friendly and the room did need some redecoration but was clean and warm. Plenty of car parking too.

Lovely welcome and offer to book tables for us for dinner and/or breakfast. Receptionist was really friendly and chatted to us about our plans for the weekend. Room was clean and as expected for a Premier Inn. Convenient for visiting Metro Centre. Would recommend.

Arrived by train .Not recommended as this hotel is a good 30 mins walk from the station and from the metrocentre itself.In parts there is no pavement so had to go on road and cross a busy roundabout. Hotel room sparse with hardly any tea and coffee and just 2 glass mugs for them,No glasses.Nice breakfast ,Had cooked to order and buffet choice good.For the price i paid with special offer of free breakfast cant complain too much but its no good if you dont arrive by car.

We have stayed at this particular Premier Inn for the last 6yrs at the same time of the year. It has always been great but this time not so much. On a positive, the staff, as always were lovely, check in was quick and easy and everything was explained to us. We had a lovely big room Breakfast was great. On the negative side. The hotel is really looking tired and scruffy, the outside looks bad, paintwork peeling etc. Our room, the bed was awful!!! We have always felt these beds are really comfortable, but neither myself or hubby slept well on any of the 3 nights. The bathroom really needs some TLC. there was mould round the bath, the flooring was bubbled, we had no cold water (but that was fixed) It was a triple room but the lighting was shocking, some of the bulbs needed replacing and there just wasn't enough lighting in the room. Like I said, we have stayed here many times, and we will stay again as it is in the perfect position for what we need but please, spend some money on the place!

Room was expensive but paid it because their was a restaurant and we could eat before the show we had booked, same as we had the previous year, but when we went down to eat we were told the restaurant doesn't open now until 6pm! Too late for us to catch our show, with 3 special needs children and 2 2 years olds this was not acceptable then in the morning we went down for pre-booked breakfast to be told the restaurant was shut!! Again with 4 children, 2 with ADHD/autism who needed food before medication this was unacceptable. Spoiled our whole weekend.