DoubleTree by Hilton Swindon

Pleasant stay, but the room was too hot to have a decent nights sleep. Good breakfast

The hotel was well located as we visited friends in nearby Wootton Basset - reception was courteous and efficient in our check in… we asked for a room way from the lifts and this request was delivered. The room was spacious and the bed very comfortable. Air conditioning worked perfectly given it’s been a very hot few days! Breakfast the following morning had plenty choices and tables were clean and cleared up quickly. Staff in restaurant were very efficient and courteous. Express check- in was good too. Overall a great stay and serves us well.

Certainly, here's an improved version of your statement: We arrived and found that our room was not prepared for a family of four. When I inquired about the issue, the staff claimed we had only booked for two people, which was incorrect. I showed them my booking confirmation, and they began preparing the room by bringing in a single bed. I asked how two children could sleep in a single bed, and the staff member, clearly confused, returned with another single bed. Unfortunately, the pillows were very dirty, and there were a few spiders in the room, making it difficult to sleep. Overall, it was a night to remember for all the wrong reasons. The only positive thing about the hotel was the warm chocolate cookies 😊