Swindon Central

Hotel was great value for money. It was clean and the beds were comfortable. Staff were very friendly and helpful and there was plenty of parking. The only reason I’m not giving 5 stars is that the room didn’t have air conditioning and when we went the room was very hot and only had a fan in the room so wasn’t able to cool the room down. Otherwise was great.

This is a relatively new hotel in Swindon near the Wyvern. It has been well designed and rooms are relatively quiet for the area. As advertised beds are comfortable and the rooms are good with a decent bathroom. Maybe teething problems but staff seem poorly managed and it is clearly a big ask to cover reception and the bar. It is now normal not to have daily room cleaning due to environmental ( and cost!) reasons unless requested. However cups should be replaced daily and when I asked for this I was asked if I wanted to take them from the restaurant. The big issue is the woeful parking arrangements. For a hotel that size there is minimal onsite parking and is £16.50 for 24 hours. There is a cheaper public multi storey 6 minutes away which is fine on a sunny day with overnight luggage. More luggage on a wet day would be unpleasant. So overall mixed and fixable if you arrive by train!

The front door staff are very friendly and helpful. Relaxing atmosphere. Clean room and comfortable bed, which is important. Had a good breakfast.

Unfortunately there was a power cut. Despite having no electricity or water, the receptionists booked us into the hotel. Despite having mobility problems, the receptionist stated I had to climb 5 floors to my room on the top floor. There was no opportunity to wash or change, or even use the toilet, as there was no water. There was probably a huge risk to health and safety as people with mobility problems would not have been able to go down the stairs. There was a lairy alcoholic in reception who had come from the Weatherspoons pub, and eventually 2 policemen. The receptionist stated I was manned by 3 young people who hadn’t got a clue what to do. It appears there was no policy about what to do in a power cut. They refused to find another hotel for me and refused to give a refund. I will never stay at this hotel again, despite regularly travelling to Swindon

Unbearable in hot weather. The hotel heats up all day and it is impossible to cool at night as the windows do not open enough for ventilation. We stayed for 3 days and it got hotter and hotter each day, as there was nowhere for the heat to escape. At night it was 21 degrees outside and 30+ within the room. Staff were lovely but there was nothing that they could do.

The bed was comfortable. Lot of parking. Restaurant was nice and easy to get a table. I don’t recommend staying here if the weather is hot. They have no air-conditioning units in the rooms. Upon request the give you a plug in fan.