Swinton Park

The hotel is exceptionally beautiful. A palacious stately home with gorgeous grounds . It's a treat to spend time in such surroundings. I would like to mention one member of managerial staff John Smith , who was a true professional and very respectful when dealing with an issue we had, efficiently and thoroughly with kindness and providing excellent customer service recovery.i have stayed in many spa hotels but this rates at one of the most luxurious.

We returned to the hotel after many years and found some of our experience disappointing. Dinner was good but the service at breakfast was very poor. There was either a kitchen or management issue. For the first time ever I had to return my pancakes at breakfast because they were incinerated. I had waited so long I couldn’t be bothered to order a substitute.

Visited the Hotel over three nights taking breakfast and dinner on each day. Although we generally enjoyed our stay there were a number of incidents, itemised below, that caused concern. On arrival we found that the Bedale room was terribly hot and requested a fan from reception. Only after chasing this twice a fan was delivered over four hours later and with the comment that this was the last one at the hotel. We were surprised that given recent very hot weather that each room did not have a fan available! At the first Breakfast: Ordered poached eggs on toast Gluten Free. This arrived cold and was taken back with all cutlery and side plate. I later requested toast and emphasised that I have a requirement for “Gluten Free”. My husband ordered normal brown. On arrival I found that my side plate and knife was missing so my Husband had to go and ask for replacements. On delivery I asked which was the gluten free toast as it all was on the same rack and unclear. The waitress said that there was no gluten free toast there and said she would order some. On arrival a waitress simply brushed past dropping off the toast with the single ”Toast” and was gone. On reflection I note that we were asked several times prior to arrival about dietary issues and we registered our needs. At no time when we attended did any of the restaurants seem to have any dietary issues registered! On our final morning my husband had a serious fall in the shower requiring a visit to hospital. Reception did provide first aid dressings to me for his wound. They did ask about floor mats, we later found mats hidden behind robes that they leave behind the bathroom door! Despite writing to them subsequently we have had no reply !