Swissotel Sydney

The location is great and close to QVB light rail station. Shopping mall is just nearby, the hotel is next to Sydney Tower Eye. Supermarket is just in walking distance. The staffs are helpful.

Had a twin room with family. The hotel is quite disjointed with 2 lobbies. Very busy street to navigate in a vehicle and expensive valet. Multiple times we called the central service line to only have it ring out. When the phone was answered it took (in some cases) hours and repeated follow up to get 1 extra towel. Also we had to request larger doona's because the ones on the twin bed only just covers the top of the bed so as soon as you put two people in it, its not large enough t cover you. Concierge on checkout was hopeless. He didn't bring a trolley to help with luggage, then my wife and son manhandled the remaining luggage. I had asked for our car to be brought up and after waiting for 15 mins we were told it would be another 30-40 and would we be happy to tbe escorted to the parking garage? That was actually the most convenient in the end. Overall would not stay again or recommend.

Great location, just next to the shopping malls. customer service waiting time is a bit long.

Great location. A lot of shops nearby. Easy access to many more places.

Swimming pool is the main reason I chose this hotel. Swimming pool heating system was not working. The day before I check out, 26 of Mar, swimming pool is closed for fixing. Location is good.

Spacious room though slightly worn-out. Internet is slow in some parts of the room. Good location. Very basic breakfast. Only two check-in counters which could be slow.