Hilton Sydney

Location is great, very central from everything, breakfast was delicious, however the queue was long, very comfortable bed, room was not too small or big. was just the right size.

Finding the perfect hotel and location can truly elevate a travel experience. A comfortable and well-situated hotel enhances any trip, whether for business or leisure. The ideal location offers easy access to attractions and amenities while providing a sense of peace and tranquility. Thoughtful amenities and exceptional service can transform a stay from ordinary to extraordinary. Prioritizing these aspects ensures a memorable and enjoyable travel experience.

Very nice room and hotel is fantastic location as well in Sydney area close to China Town and QVB

Excellent location. Spacious and clean and comfortable room with good decorations. Breakfast with views to the QVB. Fitness centre and pool/sauna are part of Fitness First, which closes at 9pm. Zeta Bar and Marble Bar are not opened on Sundays.

Subject: Formal Complaint Regarding Stay at Hilton Sydney – Executive Room 3612 Dear [Hotel General Manager], I am writing to formally express my dissatisfaction with my recent stay at Hilton Sydney in Executive Room 3612 from February 27, 2025, to March 3, 2025. My experience was marred by several significant issues that were not resolved during my visit: • In-Room Phone Malfunction: The phone in my room was non-functional for the entire duration of my 6-day, 5-night stay, making it very difficult to contact hotel services when needed. • No Internet Connection: There was no internet connection available on my floor, which severely impacted my ability to work and stay connected during my stay. • Poor Management Response: I raised these issues with Duty Manager Ms. Kamola and Front Office Manager Mr. Alex, but their responses were unsatisfactory and demonstrated a lack of responsibility. Their handling of the situation left me extremely disappointed and frustrated. Given Hilton’s reputation for high-quality service, I expected a much better experience. I kindly request a detailed explanation regarding these shortcomings, the measures being taken to address them, and appropriate compensation for the inconvenience caused. I look forward to your prompt response and a satisfactory resolution to these matters. Sincerely,

The hotel was very clean and the access was great. You can walk to the Opera House^_−☆