Pullman Quay Grand Sydney Harbour recensioner

Svar från boendet: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our excellent location and found the kitchen facilities convenient for your extended stay.We sincerely apologize for the inconvenience caused by the shortage of amenities and the confusion regarding coffee refills at breakfast. Your comments are important to us, and we will ensure that these issues are addressed to prevent any recurrence in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay next time.Sincerely,Sammie NguyenAssistant Front Office Manager

Svar från boendet: Dear Tom,Thank you for choosing to stay with us during your time at Sydney's Vivid Festival, and for sharing such a wonderful review! We’re delighted to hear that you enjoyed our excellent location, service, and found great value in your stay. Your recommendation means the world to us!It was a pleasure having you for the last two nights of your trip, and we hope to welcome you back for a longer stay in the future. If there’s anything we can do to make your next visit even more special, please don’t hesitate to reach out.Sincerely,Sammie NguyenAssistant Front Office Manager

Svar från boendet: Dear Guest,We're thrilled you had a great experience and appreciated the value for money. We strive to provide our guests with the best possible experience, so your feedback is truly appreciated. We hope to welcome you back in the future!Sincerely,Arvee PalmeaAssistant Manager

Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location, with the Opera House and nearby restaurants easily accessible.However, we sincerely apologize for the disappointment you experienced with the view and the cleanliness of the bathroom. Please know that we take your concerns seriously, and we will address the cleaning standards to ensure that our guests receive the highest level of service.We truly appreciate your comments and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Sammie NguyenAssistant Front Office Manager

Svar från boendet: Dear Guest,We're absolutely delighted to read your kind words! It's fantastic to hear that you found our views, facilities, and service to your liking. We're also pleased you enjoyed our à la carte brunch and found it to be good value. We appreciate your special mention of the suite preparation for three guests. Thank you again for your review, and we look forward to your return!Sincerely,Arvee PalmeaAssistant Manager

Svar från boendet: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled you enjoyed our unbeatable location and the service we provide. We appreciate your honest comments about our facilities. We're always looking for ways to improve, and your feedback helps us prioritize updates. We're especially delighted to hear that our efforts to assist with your early departure, including the overnight laundry service and in-room breakfast, made your stay more convenient. We hope to welcome you back again soon!Sincerely,Arvee PalmeaAssistant Manager

Svar från boendet: Dear Guest,We're so glad you enjoyed your stay and appreciate you taking the time to share your positive feedback! We're delighted you found the room spacious and appreciated the convenience of the kitchen, jacuzzi, and laundry room. It's fantastic to hear that our location, just one minute from the Opera House, added to your experience. We hope to welcome you back again soon!Sincerely,Arvee PalmeaAssistant Manager

Svar från boendet: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled you enjoyed your stay and appreciated our location on the edge of Circular Quay, making it convenient for exploring Sydney. It's fantastic to hear you took advantage of the proximity to the Sydney Opera House and Royal Botanic Gardens for your morning runs – what a beautiful way to start the day! We're also delighted you loved the spaciousness of your apartment-style room and found the cooking utensils and tableware useful. Our team works hard to provide a wide variety of delicious options for breakfast, so we're especially pleased that was a highlight for you. We hope to welcome you back to our hotel again soon!Sincerely,Arvee PalmeaAssistant Manager

Svar från boendet: Dear Guest,We sincerely apologize that your stay did not meet your expectations and that you missed the fireworks display. We understand your frustration, especially regarding the information you received about viewing the fireworks from the hotel. We appreciate you bringing this to our attention.We are looking into the communication you had with Trip.com regarding the fireworks view and will be addressing this internally to ensure our partners provide accurate information to our guests. We want to understand where the miscommunication occurred and prevent similar situations in the future. Our goal is to provide clear and reliable information about our hotel and its surroundings.While Darling Harbour is indeed the location for the fireworks, we understand your disappointment that this was not clearly communicated to you. We value your feedback and will use it to improve our communication with both our guests and our booking partners.We hope that despite this issue, you were able to enjoy other aspects of your stay. Sincerely,Arvee PalmeaAssistant Manager

Svar från boendet: Dear Guest,Thank you so much for your kind review! We are thrilled to hear that you and your mother had such a convenient and enjoyable stay with us. It's wonderful to know that you appreciated the beautiful scenery—our location truly offers some breathtaking views, and we're glad it added to the experience of your visit.We look forward to welcoming you both back for another memorable stay! If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Sincerely,Sammie NguyenAssistant Front Office Manager

Svar från boendet: Dear Guest,Thank you for your feedback. We understand you experienced significant issues at a hotel booked through Ctrip. However, you have contacted Pullman Quay Grand Sydney Harbour. We are a separate hotel and it appears your review pertains to Sydney Marina Suites Hotel.We recommend contacting Ctrip or Sydney Marina Suites Hotel directly to address your concerns regarding your booking and experience.Sincerely,Arvee PalmeaAssistant Manager

Svar från boendet: Dear Guest,Thank you for sharing your feedback about your recent stay. We sincerely apologize for the disappointing experience you had. We appreciate you bringing these issues to our attention, as it helps us identify areas where we need to improve.We are very sorry to hear about the missing soap and the difficulty you experienced with the hand sanitizer and shampoo dispensers in your room. This is certainly not the standard of service we aim to provide, and we are addressing this immediately with our housekeeping team to ensure such oversights do not happen again.We also apologize for the delay and confusion regarding your milk order. We understand your frustration with the time it took and the way the milk was ultimately delivered. We are reviewing our procedures for handling such requests to ensure a more efficient and timely service in the future.We value your feedback and are taking steps to rectify these issues. We hope that despite this experience, you might consider giving us another opportunity to demonstrate the true quality of our service. Please do not hesitate to contact us directly if you would like to discuss this further.Sincerely,Arvee PalmeaAssistant Manager

Svar från boendet: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled you enjoyed your stay and found our location so convenient for exploring the Harbour Bridge and Opera House. We strive to offer great value, and we're delighted you felt it was a cost-effective choice. We agree, the Harbour View Suite offers truly spectacular views! We appreciate your understanding regarding the occasional cruise ship horns; it's definitely part of the harbor experience. We hope to welcome you back again soon!Sincerely,Arvee PalmeaAssistant Manager

Svar från boendet: Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your experience with us.We're glad you found our location to be convenient. We understand your concerns about the hotel's condition and apologize that the facilities were not up to par, especially the broken dishwasher. This is certainly not the standard of service we aim to provide.We are addressing the issue with the dishwasher immediately to ensure it's repaired for future guests. We also regularly review the condition of our facilities and will take your comments into consideration as we prioritize maintenance and improvements.We hope that despite this issue, you were still able to enjoy other aspects of your stay. We value your feedback and will use it to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Arvee PalmeaAssistant Manager