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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.2
Service4.3
Renlighet4.4
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Negativa recensioner(6)
Gästanvändare
Executive kingsize-rum
Bodde på jan. 2025
Familj
10 recension
4.5/5
Utmärkt
Publicerades 5 jan. 2025
There are some dust in bath towels (we found just once)
Concierge staff and the front staff were frindly and helpful
The front staff in the morning shift were kind too!
Even if the door was closed but the water from the shower was on the floor
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our concierge and front desk staff to be friendly, helpful, and kind. Your compliments are greatly appreciated and will be shared with our team.We regret the issue you encountered with dust on the bath towels and water from the shower on the floor despite the door being closed. Please rest assured that these concerns have been shared with our housekeeping and maintenance teams for immediate review and improvement.We value your input and will continue to work hard to ensure every aspect of your stay is enjoyable. We look forward to welcoming you back for an even better experience in the future.Kind regards,JF SavarocExecutive Assistant Manager
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Lunaryu
Familjerum
Bodde på mars 2025
Familj
1 recension
5.0/5
Enastående
Publicerades 22 mars 2025
Clean rooms and friendly staff. Great price for the location. Easy access to Town Hall train/light rail stations and Museum station, which we used everyday. Easy access to the airport. Since the hotel is in the middle of shops, restaurants, and bars in central areas, it can get pretty loud at night, even with the windows shut and curtains closed. However, we didn't mind the noise.
Översätt
Gästanvändare
Executive kingsize-rum
Bodde på jan. 2025
Ensamresenärer
1 recension
4.0/5
Mycket bra
Publicerades 12 jan. 2025
Everything was perfect, but a housekeeper opened my room door early in the morning twice all of sudden, and it woke me up.
I felt hard to sleep back after them.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for sharing your feedback. While we’re thrilled to hear that everything else about your stay was perfect, I’m deeply sorry for the disturbance you experienced in the morning.We understand how important a good night’s rest is, and I sincerely apologize for the unexpected interruptions. Your comments have been shared with our housekeeping team to ensure such incidents do not happen in the future, as this is not the standard of service we strive to provide.We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a seamless and restful stay in the future.Kind regards,JF SavarocExecutive Assistant Manager
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1st_Love
Familjerum
Bodde på jan. 2025
Annat
13 recension
3.7/5
Publicerades 8 jan. 2025
Excellent bedding and comfort. No fridge only wine cooler. Booked family room but ended up with two separate rooms.
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the bedding and comfort excellent, as we strive to ensure our guests enjoy a restful stay.We regret the inconvenience caused by the room arrangement and the lack of a standard fridge in your room. Your comments regarding the family room and the wine cooler have been noted, and we will review our processes to ensure clearer communication and better alignment with guest expectations in the future.We appreciate your ratings and feedback on our amenities and service, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide a more seamless experience next time.Kind regards,JF SavarocExecutive Assistant Manager
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HakuTeh
Executive kingsize-rum
Bodde på feb. 2025
Res med vänner
3 recension
4.5/5
Utmärkt
Publicerades 7 mars 2025
Came here during Christmas time loved it best location ever close to everywhere
Översätt
Svar från boendet: Dear HakuTeh,Thank you for your lovely review! We’re so glad you enjoyed your stay during Christmas and that our central location made it easy for you to explore the city. We hope to welcome you back for another great stay in the future!Kind regards,JF SavarocExecutive Assistant Manager
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Sherie Chew
Familjerum
Bodde på dec. 2024
Familj
3 recension
3.7/5
Publicerades 29 dec. 2024
Great location. The hotel room is still ok, but the bathroom is old and run-down. It might be time for a renovation.
Översätt
Svar från boendet: Dear Sherie,Thank you for sharing your feedback. I’m glad to hear that you appreciated our great location and found the hotel room satisfactory.I apologise that the condition of the bathroom did not meet your expectations. Your comments regarding its age and condition are noted, and I will share them with our team as we continue to evaluate opportunities for renovations and improvements.We hope to welcome you back in the future and provide you with an even better experience.Kind regards,JF SavarocExecutive Assistant Manager
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Santa Maria Snow
Deluxe-rum med 2 dubbelsängar
Bodde på apr. 2024
Familj
4 recension
4.2/5
Mycket bra
Publicerades 18 juli 2024
Nice & huge hotel with many entrances during day and nite. The housekeeping was a super first class service during my stay for 2 rooms / 8 nites. Things around the hotel. I like the room except the amenities that gave just some items.
Översätt
6/14
Svar från boendet: Dear lachat, Thank you for your review, we are delighted you have enjoyed your stay with us overall. We look forward to seeing you in the near future. Warm regards, JF Savaroc Executive Assistant Manager
Fah Choon
Executive kingsize-rum
Bodde på mars 2025
Familj
1 recension
5.0/5
Enastående
Publicerades 2 mars 2025
Great location and great breakfast at the hotel. restaurant 👍😊
Översätt
Svar från boendet: Dear Fah,Wow! Thank you for your perfect rating and kind words. We're thrilled that you enjoyed our great location, delicious breakfast, and excellent service. Your feedback means a lot to us!We look forward to welcoming you back for another fantastic stay. 😊👍Kind regards,JF SavarocExecutive Assistant Manager
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Gästanvändare
Rum Deluxe King
Bodde på mars 2025
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 12 mars 2025
Fantastic stay perfectly located and brilliant staff.
Översätt
Svar från boendet: Dear Guest,Thank you for your fantastic review! We’re thrilled to hear that you had a wonderful stay and that our location and staff made a positive impact on your experience. Your kind words mean a lot to us, and we truly appreciate your feedback.We look forward to welcoming you back for another brilliant stay in the future!Kind regards,JF SavarocExecutive Assistant Manager
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Anonym användare
Familjerum
Bodde på juli 2024
Familj
11 recension
4.7/5
Otroligt
Publicerades 11 juli 2024
Very nice location. Clean. Restaurants, trains, coles are near the hotel. But there’s no heater on winter. So the room was quite cold at night for us. Thankyou
Översätt
Svar från boendet: Thank you for your feedback. We are glad to hear that you enjoyed our convenient location and found the hotel clean and well-situated near restaurants, trains, and Coles.We apologise for the inconvenience caused by the lack of a heater during your stay. We understand how important it is to have a warm and comfortable room, especially in winter. Your comments have been noted, and we will look into providing better heating options for our guests in the future.Thank you once again for your review. We hope to have the opportunity to welcome you back and provide an even better experience.Warm regards, JF Savaroc Executive Assistant Manager
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Gästanvändare
Deluxe-rum med 2 dubbelsängar
Bodde på dec. 2023
Familj
12 recension
5.0/5
Enastående
Publicerades 3 jan. 2024
Location was great - had good run to Hyde Park, Botanic garden, Darling Harbour on different days.
Översätt
Svar från boendet: Dear guest, Thank you for your review, we are delighted you have enjoyed your stay with us and look forward to seeing you in the near future. Warm regards, JF Savaroc Executive Assistant Manager
Billy Tong
Executive kingsize-rum
Bodde på juni 2024
Familj
4 recension
4.5/5
Utmärkt
Publicerades 5 juli 2024
Very good location and short walk to station and department store. Right under hotel has a small shopping mall. The Room is clean and large and a small balcony 👍.
Översätt
Svar från boendet: Dear Billy, Thank you for your review, we are delighted you have enjoyed your stay with us and look forward to seeing you in the near future. Warm regards, JF Savaroc Executive Assistant Manager
Anonym användare
Rum Deluxe King
Bodde på dec. 2023
Familj
1 recension
3.2/5
Publicerades 22 dec. 2023
The USB outlet by the bedside is not working. The mattress is bit old, can feel the springs underneath the cover. The day shift receptionists are not very helpful, asked question on the cruise ship location and could not help and were trying to help anyways. The towels required never showed up or gave me the wrong type.
Översätt
Svar från boendet: Dear Lia, Thank you for your review, although we are sorry to hear you didn't enjoy your stay with us. We have reviewed your feedback internally to avoid a repeat.Warm regards, JF Savaroc Executive Assistant Manager
Jia Li Eunice
Rum Deluxe King
Bodde på maj 2024
Res med vänner
14 recension
5.0/5
Enastående
Publicerades 25 maj 2024
Hotel is very well located. World square has lots of food options, coles supermarket at basement and shopping available. Its also near to the train station that is 5mins away.
Översätt
Svar från boendet: Dear Eunice, Thank you for your review, we are delighted you have enjoyed your stay with us. We look forward to seeing you in the near future. Warm regards, JF Savaroc Executive Assistant Manager
Gästanvändare
Executive kingsize-rum
Bodde på juni 2024
Familj
1 recension
3.7/5
Publicerades 12 juli 2024
great value and good location. however room was a bit dated and staff were okay
Översätt
Svar från boendet: hank you for your feedback. We are pleased to hear that you found our hotel to be of great value and in a good location.We apologise that the room felt a bit dated and that your experience with our staff was just okay. We strive to provide excellent service and comfortable accommodations, and your comments will help us improve.We appreciate your input and hope to welcome you back in the future for an even better stay.Warm regards, JF Savaroc Executive Assistant Manager