The Fullerton Hotel Sydney

The phone in my room was not working throughout our stay, other than that the stay was wonderful and the location of this hotel is perfect, heart of downtown and the buffet breakfast was good.

Nice hotel, nice stay, but the facilities in the room can be a little bit more!

Stayed in a heritage room for the third time over the last 15 years and the rooms are showing there age. Also maintance is lacking. 8 inch crack in basin, a builder has written 20/07/20 behind glass in toilet , presumably before it was completed for the Olympics. Door hardware loose and crooked. General appearance just above shabby. No a/c in foyer during the two night stay, meaning enjoying a drink was a sweaty affair. Broken awning about breakfast restaurant. Looks shabby now.  No one I say appears to do any cleaning.  Disappointed for what is supposed to be five star and cost $492 per night. Can’t justify going again.

The staff at the reception during check-in was very friendly and helpful. There weren't any disposable slippers when we checked in and thought it's part of the saving the earth efforts. Then there were no bath salts for the bath tub. To our dismay, one of the drinking glass was chipped. We were worried that the kids may cut themselves so I left a note to change the chipped glass before we left the room in the morning. Then we returned to a room with sllippers and bath salts and the glass changed. Wondering if the slippers and bath salts were a miss from the housekeeping or the hotel threw them in to compensate for the chipped glass. Anyway, the amenities were not replenished fully for the following days during the stay. Slippers were not replenished even when we threw away the dirty and wet ones. Bath salts were not replenished on certain days so such inconsistencies were not very pleasant for the price we paid for a high end luxurious hotel. A disappointment to be honest. Maybe Fullerton Hotel needs to retrain their chambermaids to be more attentive to the details to uphold the reputation of the hotel.

We absolutely love the location of the hotel, which is just so convenient for us to visit different places. The room is spacious and clean. There aren’t a lot of choices at the breakfast and the food tasted rather mediocre. Be that as it may, we had an enjoyable stay here.

Very nice hotel at the centre of Sydney, close to the harbour, the shopping area and the Sydney Tower. The room is clean and big, but not very new. Overall a good experience.