Thompson Suites BGC (One Uptown Residences)

Great stay, great accomodation, friendly host, clean space, highly recommended, with basic toiletries,

Celebrating my birthday at Thompson Suite was fantastic! The staff made us feel special with their attentive service, and the rooms were clean and comfortable. The location was ideal, and the amenities added to the fun. Highly recommend for a memorable stay!

We would definitely recommend staying here! The unit is super nice and the view is amazing. Overall, a very comfortable and pleasant experience!

Awesome location. Walking distance from uptown mall, landers and mitsukoshi. Room itself is good, we love the bunk beds!!!! So pretty. Thought there was a gaming console inside the room but there's none.

The condo hotel was spacious, clean, and in a great location, conveniently connected to Uptown Mall. However, I wouldn't recommend it for families with toddlers who are very active. My son had an accident when a flimsy shoe rack fell on him, just moments after I removed items from it. While the staff were more concerned about the 6,000 PHP charge for the damaged rack than my son's injury, they showed little accountability for the rack's unsafe condition. They didn't acknowledge its instability or provide first aid, referring us to the nearest hospital instead. Only after contacting Trip did a representative arrive, but he lacked proper first aid training and couldn't offer much help beyond a cold compress. My son sustained minor scratches, bumps, and bruises. The representative did, however, confirm the shoe rack's instability. Additionally, the rice cooker was malfunctioning (they promised a replacement but didn't deliver) and the air conditioner leaked (despite reporting it with video evidence). Upon checkout, they accused us of missing a glass and saucer, despite my waiting for them to conduct a proper inspection. While the balcony is a nice feature, I strongly advise against staying here with young, active children due to safety concerns.

This hotel provides a delightful experience with its impeccable cleanliness, friendly and attentive staff, and comfortable rooms. The amenities are top-notch, and the location is convenient for exploring the area. From the moment I arrived, the staff greeted us with warmth and professionalism. The hotel itself is impeccably clean, and the rooms are not only spacious but also thoughtfully designed, ensuring a comfortable and relaxing atmosphere. The attention to detail is evident in every aspect, from the pillows and bedding to the well-stocked amenities. The hotel's location is also a major highlight, offering easy access to many attractions and dining options. Ma’am Rose was incredibly helpful every time we have questions. I would highly recommend this hotel to anyone looking for a memorable and enjoyable experience.