Crowne Plaza Tainan recensioner

Svar från boendet: Dear Heats,Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel very clean and ideal for a vacation.We understand that our location might feel a bit far from the city center, and traffic during weekends can be challenging. However, we hope the serene environment and proximity to nearby attractions made your stay enjoyable and relaxing.We look forward to welcoming you back for another great getaway!Best regards,Sarah LinGeneral ManagerCrowne Plaza Tainan

Svar från boendet: Dear Guest,Thank you for taking the time to share your recent experience with us, although we regret to learn that your stay this time did not meet your expectations, especially after your wonderful previous visit.First and foremost, please accept our sincere apologies for the inconvenience you encountered regarding the welcome drink and the service at our lounge. We deeply value your loyalty as an IHG member, and it is disappointing to hear that you were not able to enjoy the drink in the lounge as expected. Rest assured, we will address this matter with our team to ensure consistency in service delivery and adherence to our guest benefits.Regarding the cleanliness issue in your room and the unsatisfactory food serving experience, we apologize for the lapses in our usual high standards. This is certainly not reflective of the service we aim to provide, and your feedback will be shared with our housekeeping and culinary teams for immediate improvement.We understand your frustration and disappointment with these issues during your stay, and we sincerely apologize for failing to meet your expectations. Your feedback is incredibly valuable to us as it helps us identify areas for improvement and ensures that we maintain the high standards our guests expect from us.We would like to extend our apologies once again and hope that you will give us another opportunity to restore your faith in our hotel. Please feel free to contact me directly at [your email or phone number] if you would like to discuss your experience further or if there is anything else we can do to make amends.Thank you for your understanding, and we hope to welcome you back for a much-improved stay in the future.Warm regards,Crowne Plaza Tainan General Manager Sarah Lin

Svar från boendet: Dear Hsiaona,Thank you for your wonderful review! We are delighted to hear that you enjoyed our hotel's environment, facilities, and service. Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming you back for another great stay!Sarah Lin, General ManagerCrowne Plaza Tainan

Svar från boendet: Dear Guest,Thank you for sharing your honest feedback regarding your recent stay with us. We are pleased to know that you appreciated the cleanliness, facilities, and service provided by our team.We understand your concern about the distance from our hotel to the South Science Park. While our location offers a tranquil retreat ideal for leisure guests, we acknowledge that it might not be the most convenient for business travelers with commitments in specific areas. Your input is valuable, and we will consider it when exploring ways to improve the experience for our business guests, including potential transportation options or partnerships to better accommodate such needs.We truly appreciate your review and hope to have the opportunity to welcome you back, whether for leisure or business, with an even more tailored and satisfying experience.Crowne Plaza Tainan

Svar från boendet: Dear Ngan Ha,Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our facilities, cleanliness, and service, and we truly appreciate your kind words about our breakfast. It’s always rewarding to know that our efforts to provide high-quality dining options are recognized.We understand your comment regarding the limited activities around the hotel. To enhance our guests’ experience, we’re always happy to offer recommendations for nearby attractions and local cultural experiences. Please don’t hesitate to reach out to our team during your stay—we’d love to help you discover the hidden gems in the area!We look forward to welcoming you back in the future and making your stay even more enjoyable and fulfilling.Wishing you all the best!Tainan Crowne PlazaGeneral ManagerSarah Lin

Svar från boendet: Dear Guest,Thank you for sharing your feedback with us. We apologize if the surrounding areas didn't meet your expectations based on the pictures you saw on Trip.com. We understand that the location may not have been what you anticipated, but we're pleased to know that our concierge desk, especially the two young people, provided you with personalized service and helpful recommendations for exploring the city. It's wonderful to hear that overall, you had a pleasant stay and enjoyed the beautiful pool. We appreciate your valuable feedback and hope to have the opportunity to welcome you back again in the future.Crowne Plaza Tainan General Manager Sarah Lin

Svar från boendet: Dear Guest,Thank you for sharing your feedback with us. We appreciate your comments regarding the bathtub size. We apologize for any inconvenience caused and understand your concern. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our facilities for a more comfortable stay.We hope to welcome you back in the future for an improved experience.Best regards,Crowne Plaza Tainan General Manager Sarah Lin

Svar från boendet: 尊敬的 貴賓，您好，感謝您留下詳盡且溫暖的回饋，並給予我們環境與設施4分、衛生與服務滿分的肯定，這對團隊來說是極具意義的鼓勵。我們特別感謝您對於服務人員的讚賞，您的認可讓每位同仁都感到備受激勵。同時，我們也誠摯感謝您坦率提出三溫暖設施的建議。關於冷水池溫度偏高的狀況，我們已即刻通知工程與水療部門進行檢測與調整，務必讓冷熱水溫能回歸應有標準，以提供更舒適的使用體驗。針對女性三溫暖區第21號置物櫃鎖頭貼牆、使用不便的問題，我們也已展開內部檢視，未來將研擬改善方式或調整櫃位配置，避免影響使用流程。再次感謝您用心的建議與溫暖的支持，我們會持續精進，只為讓每一位貴賓感受到最理想的住宿與休憩體驗，期盼日後有機會再次為您服務。温嘉儀 總經理台南大員皇冠假日酒店

Svar från boendet: 親愛的貴賓您好：非常感謝您長期對台南大員皇冠假日酒店的支持與厚愛！很開心知道這次選擇入住兩晚，讓您有更多時間體驗飯店設施與享用豐盛的餐點。能夠讓您與家人，尤其是小朋友都玩得開心，是我們最大的喜悅與成就。我們會持續用心維護設施與提升服務品質，讓每一次的回訪都能帶來熟悉又嶄新的感受。期待您與家人不久的將來再次蒞臨，共度更多美好時光！温嘉儀 總經理台南大員皇冠假日酒店

Svar från boendet: 尊敬的貴賓，您好，感謝您選擇台南大員皇冠假日酒店來慶祝這個特別的日子，我們很榮幸能夠參與您的結婚紀念日！很高興得知您對我們的服務感到滿意，並喜歡我們準備的蛋糕、天鵝毛巾擺設以及手寫祝福卡片，這些都是我們團隊用心為您打造的驚喜，希望能為您的紀念日增添美好回憶。此外，得知您對房間的整潔度、寧靜的環境、豐富的早餐選擇以及完善的設施感到滿意，這對我們來說是莫大的鼓勵。我們始終致力於提供貼心的服務與舒適的住宿體驗，希望每位貴賓都能享受賓至如歸的感受。非常感謝您的肯定與支持，期待未來能再次為您服務，陪伴您度過更多難忘的美好時光！林欣怡 總經理台南大員皇冠假日酒店

Svar från boendet: 尊貴的貴賓，感謝您對台南大員皇冠假日酒店的高度肯定！很高興得知您對飯店的衛生、環境、設施及服務都感到滿意，特別是我們的自助早餐、恆溫泳池與三溫暖設施，也讓您的旅程更加愉快。您的讚美是我們持續精進的動力！關於飯店的地理位置，我們理解若非自駕，前往市區或安平老街可能稍有不便。我們建議貴賓可以善用飯店的叫車服務，或許未來我們也能提供更多出行建議，讓旅程更順暢。期待您的再次光臨，讓我們有機會為您帶來更美好的住宿體驗！祝您一切順心！林欣怡 總經理台南大員皇冠假日酒店

Svar från boendet: 親愛的廖淯雅您好：感謝您給予我們滿分的肯定與熱情的支持！看到您用「真的真的真的棒極了」來形容此次的住宿體驗，我們感到無比開心與感動，也深深感受到這段旅程對您來說是充滿喜悅與美好回憶的。台南大員皇冠假日酒店全體同仁始終秉持五星級的服務精神，期望為每一位旅客帶來最舒適、最溫暖的接待。能獲得您「下次一定會再來訪」的承諾，是對我們最大的鼓舞！期待不久的將來能再次歡迎您回到我們的懷抱，繼續與您共創更多令人難忘的回憶。😘温嘉儀 總經理台南大員皇冠假日酒店

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