Joyce from Malaysia
28 december 2024
Check in time at 5pm and it was way too late. Location wise is a bit far when you have to push your big luggages on the street as there are 2 traffic lights that required pedestrian to wait quite awhile when crossing the road. Another small street has no traffic light, pedestrian just need to watch out while crossing. Subway Exit 5 no need to cross a street. However, Exit 6 needs to cross a street. The room was spacious but only basic amenities like shampoo, towels, toilet paper and 2 bottles mineral water were provided in the room. Then only I realised some light snacks and breakfast like bread were provided. Water dispenser, coffee and tea sachets were provided outside the room. There was instant food vending machine in the hotel. I saw a laundry room but never went inside. There was a supermarket downstairs and quite convenient. But due to privacy, the room will only be cleaned if hotel guests informed hotel front desk. Then room key need to be given to front desk then only the room will be cleaned. I informed the front desk as after 1st night my rubbish was not dumped and room was not cleaned. The next day I informed front desk to clean my room. However, only rubbish was dumped but floor and toilet was not cleaned at all. I got a shock and just kept quite. Then I realised the hotel had few choices for hotel guests to choose which types of cleaning required. Which I later discovered but not truly understood. This is weird practice. As I paid for few nights stay in many hotels, the housekeeping staff will clean the room thoroughly without being told specifically where to clean. Hence, I stayed in the same room with dirty floor and wiped the toilet floor myself for few nights. I was a bit disappointed with the housekeeping service provided by this hotel. Front desk staffs were friendly and light snacks, light breakfast and coffee/tea sachets were provided plentiful.
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