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Verifierade recensioner
Läge och interiör8.8
Bekvämligheter8.8
Service8.8
Renlighet8.8
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Gästanvändare
Bodde på feb. 2025
Annat
10.0/10
Enastående
Publicerades 7 mars 2025
Since there is a review saying they can provide vegetarian meals, I wanted to clarify that in our case they said: “We will be serving Japanese food, so if you don't like fish broth, we are sorry but we cannot accommodate your request. You can also change to a plan with no meals, and you can bring your own food.”
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Gästanvändare
Bodde på nov. 2022
Ensamresenärer
6.0/10
Publicerades 26 dec. 2022
As I tried to book the hotel two weeks in advance of the check-in date, and as a solo traveller, I had no other option but a very small room (8-tatami) with no view. And the hotel has no elevator and I literally needed to climb up two flights of stairs carrying my luggage. Perhaps it's because I do not speak Japanese, the front desk staff was not very welcoming. While my purpose of choosing to stay at this hotel was for the teamLab art exhibitions, I was disappointed that I was not given related information at the front desk. It was when I tried to find the way to the garden and asked another staff about the information that I was given a hotel map showing the location the teamLab art exhibitions. I had difficulty to understand why the hotel does not display clearer information. I know the summer exhibition at the garden is a much stronger attraction, but there would be tourists like me who come at winter time and who are interested in the teamLab exhibitions. While I do like the teamLab art exhibition, if judging the hotel by itself, I would say it is very average. The room is tiny and I would rather pay more for a bigger room with a view. Food quality and service of the front desk is very average.