The Sarojin

Excellent vacation here in May. Staff was friendly and helpful.  The food was delicious.  Our room was spacious, clean and well equipped.  The grounds are neatly maintained.  A very relaxing and beautiful place to spend a vacation.

Beautiful location and hotel grounds are absolutely stunning. On the surface the rooms look good but they are a bit dated with some impractical features and water was dripping from the AC vent. The toilet is semi private which is a bit strange - it sort of connects with the shower area which is not ideal when you are with your partner. Also there are no wardrobe doors even though the shower area is right next to it. The staff are generally nice and friendly but service is very average for a hotel of this nature compared to other boutique hotels, with staff constantly forgetting things from food or drinks orders at the restaurant. Flexibility of breakfast was fantastic though and in general the food was excellent. Encountered some issues with room service on our first evening which were resolved promptly the following day. End of stay was disappointing - we appreciated the hotel were able to extend our check-out by 2 hours to 2pm (and able to use a shower room to get changed later in the day), but they made it abundantly clear that if we wanted the room to 7pm then we would have to pay for another half-day occupancy even though the hotel was definitely not full. If the hotel was at full capacity, we would have completely understood the situation. It all felt a bit ‘budget’ from a 5 star hotel. To make matters worse, during a rainy and cool afternoon, we ended up killing time on sun-beds on the beach before we could use the their shower room. The bizarre thing was that the shower room turned out to be a different guest room identical to the one we had been staying in. Surely it would have been easier to let us stay in our original room for a few extra hours, it would also have saved the hotel from having to clean two rooms. Given that we had arrived very late on the first night, it was not like we were trying to take advantage of them and maximise our stay - we were just killing time ahead of our evening flight. It was all quite a weird end and so not sure we’d go back or recommend this hotel even though the setting is incredibly beautiful. There is a lot of communication provided about the ethos of excellent hospitality while staying in the hotel. This specific action and policy seemed in opposition to these communicated values.

Пребывали в отеле 3 ночи, и конечно это мало для такого чудесного места, обязательно хотим сюда вернуться!!! Большая зеленая территория, других гостей почти не встречаешь даже прт полной занятости отеля! Завтраки- очень вкусные и разнообразные! Персонал - великолепный! Чистота выше всяких похвал, нахождение здесь вызывает восхищение во всем!!!