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Verifierade recensioner
Läge och interiör3.9
Bekvämligheter3.8
Service3.9
Renlighet3.8
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Alla recensioner(53)
Positiva recensioner(38)
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Negativa recensioner(12)
Yizhizaixingzoudemao
Bodde på apr. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 9 maj 2024
My stay was unforgettable! The location near the national park offered breathtaking views, while the rooms were comfy. The staff went above and beyond, making every moment special. Can't wait to go back!
Översätt
Svar från boendet: Dear Yizhizaixingzoudemao,Thank you for the feedback. We are happy to hear that you you enjoyed your stay while you were in our lodge.
Svar från boendet: Dear Nanchengxiaosemang,Thank you for the feedback. We are pleased to hear that you had a nice stay at our lodge and we welcome you again next time.
Svar från boendet: Dear HeartbeatsHunter,Thank you for the feedback. It was our pleasure to host you while you were in Kenya. We welcome you back again next time you visit
Svar från boendet: Dear Guest, thank you for the feedback and review. It is our pleasure to learn that you had a good experience while you stayed at our lodge. We welcome you again next time you visit Kenya so that you can enjoy again. Thank you once more.
Svar från boendet: Dear BatelideKIKI,Thank you for the feedback. It was our pleasure to host you while you were in Kenya. We welcome you back again next time you visit
Gästanvändare
Chalet (schweizisk stuga)
Bodde på mars 2024
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 3 maj 2024
無論是環境還是位置還是服務都很棒,這個季節的馬賽馬拉也很美,雨水充足動物也很安逸,很棒的體驗。
Översätt
Gästanvändare
Bodde på apr. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 8 maj 2024
房間很温馨, 服務人員熱情,酒店很漂亮很有特色小朋友很喜歡
Översätt
Svar från boendet: Dear Guest,Thank you for the feedback
Ian M
Bodde på juli 2024
Familj
2.0/5
Publicerades 16 aug. 2024
A bar without beer and a restaurant without food. This was probably a nice lodge at one time, but it's in dire need of some TLC and attention. The rooms are comfortable and clean with ample hot water and with some amazing furniture but need maintenance. Several rooms have been abandoned. The bar had no beer or wine and 10 minutes after the official opening time for dinner the soup was finished as well as the main meat dish with no replenishment.
Översätt
Svar från boendet: Dear Ian, Its very unfortunate that you did not have a good experience at our hotel and we value your feedback and will ensure we investigate the areas of concern and ensure it does not happen again. The next time you visit you will see a lot of improvements. Kind regards,
MAUREEN O
Bodde på juli 2024
Familj
5.0/5
Enastående
Publicerades 15 aug. 2024
We were there on holiday and we really enjoyed the food. The chef made a special buffet for the guests and the food was delicious. The staff were very prompt and helpful if we needed any assistance. We really enjoyed the sun downer and also bonfire at the hotel. We will definitely come back again next year.
Översätt
Svar från boendet: Dear JPmaureen, It was pleasure hosting you and thank you for the feedback
Ash J
Bodde på juli 2024
Familj
1.0/5
Publicerades 9 aug. 2024
The hotel is absolutely avoidable. The staff look bored and uninterested, the food is terrible, the rooms are disgustingly dirty (see pics attached), the towels and bed linen are stained and dirty. Came down with an upset stomach as soon as I ate the first meal there.
Översätt
Svar från boendet: Dear 632Ashj, Thank you for the feedback. Its unfortunate that you did not have pleasant stay at our hotel. We have noted the above and we will endure to work on the above concerns. We will ensure that the next time you visit you will enjoy your stay at AA lodges. Best regards,
kagoni
Bodde på juli 2024
Affärsresenärer
2.0/5
Publicerades 7 aug. 2024
My recent stay at a hotel near the Maasai Mara at AA lodges was a mixed experience in, with both positives and negative. areas that could benefit from improvement. Staff The staff were generally friendly and accommodating, making an effort to ensure that guests felt welcome. They were knowledgeable about the local area, offering helpful tips for game drives and other activities. However, there were moments when service felt a bit slow, especially during peak hours. While the staff's warmth and dedication were evident, a bit more efficiency would enhance the overall experience. Management Management appeared attentive, with a visible presence throughout the property. They were open to feedback and seemed genuinely interested in guests' comfort. There were a few minor issues with room arrangements and check-in procedures, which, while eventually resolved, could have been handled more smoothly. It’s clear that the management team is committed to providing a good experience, but some operational tweaks could make the process more seamless. Service Service quality was decent, with most requests being met adequately. The housekeeping staff did a good job of maintaining cleanliness, and the dining experience was satisfactory, though the menu options could use a bit more variety. The ambiance of the dining areas was pleasant, offering a nice view of the surroundings. However, service times during meals could be quicker, especially considering the often-tight schedules of guests heading out on safari. This hotel offers a comfortable stay with the potential for a great experience, especially given its proximity to the Maasai Mara. The dedication of the staff and management is apparent, but a few improvements in service efficiency and management processes could elevate the overall experience. I would recommend this hotel to those looking for a reasonably comfortable base from which to explore the wonders of the Maasai Mara, with the understanding that there may be some minor areas for improvement.
Översätt
Svar från boendet: Dear Kagoni, Thank you for the feedback. We have noted the areas on improvement and we will ensure we work on the areas highlighted. We look forward to hosting you again and ensuring that you have a memorable stay at our hotel. Best regards
Gästanvändare
Bodde på nov. 2024
Annat
4.0/5
Mycket bra
Publicerades 24 dec. 2024
We visited AA, as a group of friends. The environment is serene, and the nature is just pristine...the lodge is strategically located not too far away from park and the nearest centre. The amenities are adequate, we had good reception, the staff were very friendly and recommended the best activities that guests enjoy while we were there. Being our first time in safari,the help was highly welcome and much appreciated. The evening maasai dance around the bonfire 🔥 after dinner was fun and we got to wear the maasai shukas...(Traditional wear). They absorbed us literally into their community...it was beautiful. Kireu and company .. thank you very much. All in all, it was an experience to remember. I recommend this lodge, it is a little piece of homemade heaven.