Talkeetna Alaskan Lodge

We stayed here on 5/21. The room was clean and the views were beautiful. The staff was friendly. My issue is with overcharge of the room. I booked and prepaid through *******. When checking in, my card was billed for the room. When I brought this to their attention, instead of refunding, they charged my card again. I have now paid 3 times for 1 night stay. Every time I call, I’m told they are working on it. Almost 2 weeks later with no corrections made. Watch your room charges closely.

Terrible customer service at the front desk and restaurant. The restaurant was out of multiple items on the menu. The food was nothing great, but expensive. The gym is almost non-existent. No hot tub. No pool. Did I mention, terrible customer service! Truly, nasty attitudes.

The staff here goes out of its way to ensure an incredible experience. S’mores at 4pm and wake up calls to watch the Northern Lights. Can’t ask for anything more;)

Great Stay The employees at the hotel were all very personable and helpful, especially Ashley. The lobby was very comfortable with a huge stone fireplace, furniture and large windows for viewing the scenery outside. Our room was comfortable, and had a perfect view of Mt McKinley. The only thing missing was a microwave in the room. It was very quiet. The hotel also had snowshoes and tubes for guests to use free of charge. We went snowshoeing one day on the trails around the property. The hotel is just a few minutes from the town and train station and has a free shuttle to both. The shuttle driver was very accommodating and always on time. There is a bistro open for dinner and a small coffee stand in the lobby with breakfast items for sale. There is another restaurant, but it wasn’t open for the season yet. A small gift shop had limited hours. The staff did call us during the night to let us know the northern lights were visible. We would stay here again.

Could see Denali from our room. Amazing

Beautiful property and well managed space, efficient staff.Mostly cruise travelers but worked well for independent travelers like us.Helpful staff, willing to give us a room before official check in time at 4. Lovely patio views of Denali and beautiful dining/bar options.