Gästanvändare
3 juli 2023
I recently stayed at the Tanga Beach Resort for a few nights, and I must say it was one of the worst hotel experiences I have ever had. I feel obliged to share my feedback with fellow travelers to provide an honest account of my stay. To begin with, the room I was assigned had a major issue with the air conditioning unit. The AC was located right above the headboard of the bed, and even when it was turned off, water would continuously drip onto the bed. Apart from being extremely annoying, this created an uncomfortable and unhygienic environment for my stay. Furthermore, my room displayed signs of neglect and poor maintenance. Rust stains were visible in various areas, including the shower, giving the impression that the room was dilapidated. This certainly did not create a pleasant atmosphere for relaxation, forcing me to shorten my stay by one night. I also encountered a lack of friendliness and helpfulness from some staff members when I sought assistance during my stay. This aspect added to my overall disappointment, as excellent customer service plays a vital role in shaping the guests' experience. What makes this situation even more unfortunate is the limited options for alternative accommodations in the Tanga area. It is disheartening to have limited choices for a better stay, especially when expectations are not met at a renowned establishment like the Tanga Beach Resort. To conclude, my experience at Tanga Beach Resort was far from satisfactory. The issues with the AC, rust stains, and less than friendly staff left a lasting negative impression. I hope management takes this feedback constructively and works towards addressing the shortcomings to offer a more enjoyable experience for future visitors. As a traveler, I would advise exploring other options and reading reviews thoroughly before considering Tanga Beach Resort for your stay in the area.
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