Aston Tanjung Pinang Hotel & Conference Center recensioner
Aston Tanjung Pinang Hotel & Conference Center
WG89+389, Jl. Adi Sucipto No.KM. 11, Batu IX, Kec. Tanjungpinang Tim., Kota, Tanjung Pinang, Bintan, Riau Islands, 29125, IndonesiaVisa hotellinformation
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Vi erbjuder prisgaranti
1 natt
Gästrecensioner
4.3/5
Mycket bra
58 recension
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Verifierade recensioner
Läge och interiör4.2
Bekvämligheter4.3
Service4.3
Renlighet4.4
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Alla recensioner(58)
Positiva recensioner(56)
Recensioner med foton/video(15)
Utmärkt vistelse!(16)
Utmärkt service(15)
Utsökt frukost(12)
Negativa recensioner(2)
Oct 12 to 13 Guest
Superior-rum
Bodde på Okt 2024
Ensamresenärer
1 recension
3.0/5
Publicerades 5 Nov 2024
Arranged for ferry terminal pick up and drop off and the drivers are both courteous and accommodating (though more than twice the price compared to transpo by grab). First room, the aircon not working,i called more than 2-3times to check but nobody come, i even got massage room service for 2hours still nobody come..imagine how hot it is in the room.. after few more hours the maintenance came and say that the aircon got problem just then they decided to transfer me to the other room at the opposite wing. Got plans to celebrate my birthday on that day but just preferred to stay at the room and ordered dinner. The food are ok. The condiments in the room looks messy and the door hinges are broken. Most of the staff i encounter can’t communicate much in english so needs to improve on that part. The overnight stay was not that great but just ok.
Översätt
Svar från boendet: Dear GuestGreetings from ASTON Hotel Tanjungpinang,Thank you for spending your time to share your experience in ASTON tanjung pinang. We do apologize for the issues happened during your stay, we are taking the issue seriously for our improvement. We are hoping for your return and enjoy the better serviceBest regardASTON Tanjung pinang
TRIPPINGWITHDIAMONDS
Superior-rum
Bodde på Ogo 2024
Familj
43 recension
5.0/5
Enastående
Publicerades 6 Sep 2024
Always a good experience here and the breakfast was nice the staffs friendly and the place very accommodating. welcoming vibe per usual.
Översätt
Svar från boendet: Dear Tripping with Diamonds,Warm Greeting from sunny ASTON Tanjung PinangWe are happy to have you stay with us again and received a very good comment from you. Thank you for spending your time with us and share your experience with us. We are happy to serve you again and really expecting you to return. We are thrilled to welcoming you again and again With Best RegardsASTON Tanjung Pinang
Gästanvändare
Superior-rum
Bodde på Dis 2024
Affärsresenärer
1 recension
4.7/5
Otroligt
Publicerades 16 Dis 2024
One of the best hotels in Tj pinang even though it is an old hotel, it is well kept.
Översätt
Svar från boendet: Dear Valued Guest,GreetingsThank you for you effort to give us a good review with our service and product.We are expecting for your returnBest regardASTON Tanjungpinang
Sumarto
Superior-rum
Bodde på Mac 2024
Familj
5 recension
4.0/5
Mycket bra
Publicerades 25 Apr 2024
Overall nice stay. Breakfast is good. Free entry to Trans Studio theme park next to the hotel. Staff is very friendly.
Översätt
Svar från boendet: Dear 高级房,Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us and that you found our breakfast and staff to your liking. We're also glad you were able to take advantage of the free entry to Trans Studio theme park nearby. We hope to welcome you back again soon!Best Regards,ASTON Tanjungpinang
Ben Nicasius
Juniorsvit
Bodde på Ogo 2024
Ensamresenärer
7 recension
3.7/5
Publicerades 15 Ogo 2024
The hotel was OK. Junior suite was spacious enough.
Breakfast was great.
It's pretty far from the TP terminal.
It's expensive.
Översätt
Svar från boendet: Dear Mr. Nicasius,Greetings,Thank you for your feedback. We appreciate your positive comments on our Suite and Breakfast. However, We are truly concern about the location and the rate issue. We have available Transportation service and you may reserve in advance to make it more convenient to stay with us, and we do have available Concierge to advise any option to suggest you the best way to reach us. We hope we can discuss for your future stay with us again with better experiencewith warm regardASTON Tanjung Pinang
Gästanvändare
Deluxerum
Bodde på Dis 2023
Familj
1 recension
4.0/5
Mycket bra
Publicerades 2 Jan 2024
Food has alot of options, the servive was great, vry kind and helpful always greets us in the morning, they also upgraded my room to a family room, hope to stay here again
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your wonderful experience! It's fantastic that you enjoyed the diverse food options and experienced excellent service. The warm morning greetings and the room upgrade surely made your stay memorable. We'd be thrilled to have you stay with us again in the future!Best Regards,ASTON Tanjungpinang
creativesystem
Studio
Bodde på Okt 2023
Affärsresenärer
12 recension
4.2/5
Mycket bra
Publicerades 24 Nov 2023
Cozy place to relax, staycation here is nice. Breakfast is good, plenty of choice of indonesian food style.
Översätt
Svar från boendet: Dear creativesystem,Thank you for choosing ASTON Tanjungpinang Hotel & Conference Center.I'm thrilled you found our place cozy for a relaxing staycation! It's wonderful to hear that you enjoyed our breakfast selection, especially the variety of Indonesian food. Your feedback means a lot, and we're delighted to have provided a great experience. We hope to welcome you back soon for another enjoyable stay!Best Regards,ASTON Tanjungpinang
Hilaria
Studio
Bodde på Feb 2024
Bokat för andra
3 recension
4.0/5
Mycket bra
Publicerades 2 Apr 2024
Booked the hotel for my mother in law. Adn she love staying in this hotel. Glad that my mother in law happy with this hotel. Thanks Aston
Översätt
Svar från boendet: Dear Mrs. Hilaria , Your kind words mean a lot to us! We're delighted to hear that your mother-in-law had a wonderful stay at Aston. Making our guests feel happy and comfortable is what we strive for, and we're thrilled to have achieved that for her. Thank you for trusting us with her accommodation, and we hope to have the pleasure of welcoming her back for another enjoyable stay soon. If there's anything we can do to enhance her experience further, please feel free to let us know. We're here to ensure her next stay is just as memorable!Sincerely,ASTON Tanjungpinang
Gästanvändare
Superior-rum
Bodde på Mac 2024
Res med vänner
1 recension
4.2/5
Mycket bra
Publicerades 31 Mac 2024
Friendly staff and great breakfast, especially the coffee which we really enjoyed☺️
Översätt
Svar från boendet: Dear Our Beloved Guest,Thank you so much for taking the time to share your experience with us! We're thrilled that you found our staff to be friendly and that you enjoyed our breakfast offerings, particularly the coffee. It's always rewarding for us to hear when our guests appreciate the little details. Your satisfaction is our priority, and we can't wait to have the pleasure of hosting you again soon. If there's anything specific you'd like to see or experience during your next visit, please don't hesitate to let us know. We're here to make your stay even more enjoyable!Sincerely,ASTON Tanjungpinang.
RA
Deluxerum
Bodde på Nov 2023
Familj
9 recension
3.5/5
Publicerades 11 Dis 2023
The shower head was not working well. The breakfast was good with a variety of spread. Other than that, everything was ok.
Översätt
Svar från boendet: Dear RA,Thank you for Choosing ASTON Tanjungpinang Hotel & Conference Center. I appreciate your feedback. I'm sorry to hear about the issue with the shower head, and I'm glad you enjoyed the breakfast variety. Your comments are valuable and will be shared with our team for improvement. If there's anything specific we can do to make your next stay more comfortable, please let us know. We hope to have the opportunity to welcome you back for an even better experience.Best Regards,ASTON Tanjungpinang
Jeanne Ong HORNE
Studio
Bodde på Ogo 2023
Familj
11 recension
4.0/5
Mycket bra
Publicerades 6 Sep 2023
Efforts must be made to improve the air in the room as it smelt musky and damp. Had to purchase air freshener for the room. Needs refurbishment of carpets as it had obvious stains. Staff were pleasant and courteous and service is acceptable.
Översätt
Svar från boendet: Dear Mr.eanne Ong HorneThank you for your comment. We take customer satisfaction seriously and we are glad to hear from you.First, I would like to apologize for the inconvenience you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve all the things you have mentioned. We understand how important a comfortable and clean stay is to our guests, and it appears we fell short in this regard.Please be assured that we take this matter very seriously about improving the air freshner and carpets that we are know working on it in the rooms.And we will immediately take steps to rectify the situation.We take additional measures to ensure the highest level of quality.If there is anything else we can do to make your stay more enjoyable, please do not hesitate to let us know. We appreciate your understanding and hope that you will give us the opportunity to make this right.Best Regards,ASTON Tanjungpinang
Gästanvändare
Studio
Bodde på Jul 2023
Res med vänner
4 recension
5.0/5
Enastående
Publicerades 31 Jul 2023
The staff are friendly they will accommodate you nicely
Aston hotel was good and clean perfect for holiday staycation
Översätt
Svar från boendet: Dear Guest User,Thank you so much for taking the time to leave us this amazing review.We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Best regards, ASTON Tanjungpinang
Furqan bin
Superior-rum
Bodde på Okt 2023
Affärsresenärer
4 recension
5.0/5
Enastående
Publicerades 25 Okt 2023
Like it
Best hotel
Free breakfast.
I wanna back again
Översätt
Svar från boendet: Dear Bin Abdurrahmna,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay and appreciated our complimentary breakfast. We're thrilled to know that you had a positive experience with us. We look forward to welcoming you back again on your next visit. If there's anything specific you'd like us to prepare for your next stay, please don't hesitate to reach out. Safe travels, and we can't wait to host you again soon!Best Regards,ASTON Tanjungpinang
Nurul.A.Karim
Deluxerum
Bodde på Nov 2023
Familj
8 recension
4.0/5
Mycket bra
Publicerades 3 Dis 2023
Hotel was ok, breakfast spread could be better.
Översätt
Svar från boendet: Dear Nurul A karim,I appreciate your feedback. We're glad you found the hotel satisfactory, but I'm sorry to hear that the breakfast spread didn't meet your expectations. Your input is valuable, and we'll definitely take it into consideration to improve and offer a better breakfast experience for our guests. If there's anything specific you'd like to see in our breakfast options, we'd love to hear more. Thank you for staying with us, and we hope to exceed your expectations on your next visit.Best Regards,ASTON Tanjungpinang
Gästanvändare
Bodde på Apr 2023
Familj
2 recension
2.0/5
Publicerades 27 Jun 2023
Very bad experience during my check-in at night hours on 2023 April.My 2 rooms at 1st level was very dirty and the bedsheet/pillow was so smelly.Reported the issue to hotel and nothing been changed after I came back 2 hours later to see the situation.I called Trip immediately regarding this issue and wanted to check out since I have not stay in the room.Trip unable to refund me as it was hotel policy.Trip only award me Trip Coins which is no value at all.Customer view and unsatisfactory of room condition reporting was just a paper or phone call exercise which not taken seriously.I left the hotel and managed to check in to another nearby 4 star hotel which is very much comfortable and clean.Don't land yourself in my shoes, it cost a lot of trouble especially when you travelling with your young children and get this horrible service.
Översätt
Svar från boendet: Dear Guest User,First of all, thank you very much for choosing ASTON Tanjungpinang Hotel & Conference Center for your choice of destination. It is very unfortunate that it was an unpleasant experience stay for you, and I deeply apologised for the bad experienced you had. We will take it seriously to the several points that you have mentioned to the related department and make sure it will follow up immediately. We hope you will give us an another chance for your future stay to be at ASTON Tanjungpinang Hotel and Conference Center. Hope you will come back and visit us soon. Best Regards, ASTON Tanjungpinang