Wyndham Grand Plaza Royale Peach Blossom Hot Springs Resort Hunan

The hotel is highly recommended. The service was outstanding and we were helped at all times. Our room with a private pool was beautiful and easy to reach with the shuttle. The hot springs are beautifully laid out and are impressive across the board. The food was delicious and the hotel is definitely recommended for international tourists too.

Check-in lady is really bad. She is so confused with using my credit card for authorisation. She was not welcoming at all. Very very stupid person. I asked her many times that i am first time here, and what can i do here? She just said to take a look at the map. I was not happy at all. She has no heart to make my stay in Taoyuan happy. However, the next day, lucky for me, two interns were very nice to show me around the whole estate. They were very patient with me, and my feelings changed about Taoyuan. I loved it. Then today, when I check-out, to my surprise, the same lady at the checkout again. That stupid person screwed up my check out and did bot return my authorisation credit to my credit card. She called me to say that the authorisation failed when i first checked in. Oh my god. This is really impossible! What made me angry was that she took ¥0.01. This give me problem with my credit card company. This stupid person make me hate my trip to your property. Beginning and end!

我訂的雙床，酒店免費給我升級到半山別院，又和管家溝通幫我加了一人的温泉票，更貼心的是早上主動幫我加了一份早餐，除了主動給了這些額外服務外，前台小姐姐，接送進出的司機服務都很貼心！ 環境好，服務好，是一次很愉快的旅行！