Grupotel Orquidea

Var ska man börja med detta "4 * hotell" Mycket kort transfer från flygplatsen, vilket var fantastiskt med tanke på att ha en så lång dag! Vid ankomst sent på kvällen verkade hotellet mycket trevligt från utsidan. Checkade in snabbt och utan krångel, förutsatt vår rumsnyckel, snabbväxling och en tvätt och vi gick ner för en snabb matbit. Föreställ dig skräcken när den första upplevelsen av mat var att skära i någon grillad kyckling och hitta den rå i mitten. Ingen lysande start.... Matvalet under de två veckorna var inte lysande, jag förväntade mig inte mycket, men något mycket bättre. Om någon av våra gäster hade någon form av fjäderfä skulle vi skära i det och kontrollera om det var tillagat. Få tillfällen där det fanns råa fjäderfän, och från att se andra omnämnanden på Tui blå app anslagstavla från hotellet, verkade detta vara ganska normalt att hända.?! Aldrig i mitt liv har jag behövt kolla om kött tillagas på ett 4* hotell. Men tyvärr, vi blev inte hungriga när vi bodde här, men det kan ha berott på att vi åt mycket ute på de fantastiska restaurangerna tvärs över gatan på torget. La plaza grillen var fantastisk förresten!!! Inte så mycket mer att säga om maten. Tyvärr hade vi sett mer än några kackerlackor på detta hotell... mer än vi skulle vilja ha sett. Efter att ha pratat med familj och vänner som har besökt Gran Canaria - de hade inte sett några kackerlackor på sina hotell.. vilket nu får mig att gissa att detta är normalt.. Jag tror att renlighet kan vara ett problem här. Solsängskrig är avskyvärda på detta hotell, eftersom folk från systerhotellen verkar vilja använda samma faciliteter. Att se människor göra ett galet streck efter sina solstolar från vår balkong klockan 8 var höjdpunkten på vår semester. Renligheten runt poolen var förfärlig, en lolly pop som satt fast vid golvet flera dagar i sträck. Trasiga poolplattor. Poolen stängdes vid mer än ett tillfälle på grund av att kroppsvätskor hittats i poolerna (inte hotellens fel jag förstår). Kvällsunderhållningsbaren var hemsk, svettlåda, påminde mig om något i stil med anläggningar som används av militära styrkor när de var på avskildhet i ökenliknande områden. (Även om jag tror att deras faciliteter är mycket bättre). Det fanns två toaletter för kvinnor nära underhållningsbaren, vilket för antalet gäster som använder orquidea är fruktansvärt. Korridorerna som leder till sovrummen verkade som om städarna bara sopade ut all smuts och lämnade i över en och en halv vecka medan vi var där, nämnde för Tui-representanter och personalen i hotellets reception, men ingenting verkade ha gjorts åt det . Beläggningarna är papperstunna. Vi hade bullriga grannar på övervåningen, jag tror att ställningsbyggare låter mindre än de gjorde (igen inte hotellens fel), vi pratade med receptionen efter tre kvällar, och det verkade fungera något.. området är helt underbart och Jag känner mig välsignad över att ha besökt Gran Canaria, och kommer så småningom tillbaka. Men bara inte till detta hotell. Stående skämt b

We had the best time at this hotel. It is a TUI Blue hotel. The only negative was that the air con in the rooms did not seem very effective. Going in October the weather was a bit more overcast which suited our family with young children. Plenty of sun still and often the best part of the day was around 4pm. There were loads of activities in each day for adults and children. Our daughter went to baby club twice and loved it, she has come away with lots of crafts. The childcare staff were lovely. Entertainment at night was good, the staff shows were excellent! Food was good and varied. Children’s buffet was good too. The whole hotel did not feel too busy, although I can imagine in peak season this would be a lot different. Couple of shops outside the hotel so you didn’t have to go far for anything you needed. It is on the beach but this is stones so if a sandy beach is a must then this would not suit. Only been home a few days and already missing it!

Firstly we come home last night and we couldn’t have been happier to be home sadly. My son is autistic and has quite a lot of struggles, he was in the swimming pool with a very small rubber ring as that’s what makes him comfortable when I’m swimming pools and 2/3 days in there was no problem with that, life guard was happy said he was fine etc to them be approached by who I believe was another guy in grey uniform no idea his role in hotel (I believe possibly towel guy) but please some quote me on that and my son was told no and to get out to which I told him he was told by the lifeguard he’s fine and has been for the past few days howver he stood his ground upset my son due to the situation was rude and not remorseful at all. My son being autistic got extremely upset and panicked and ended up wanting to spend the last of his holiday in his room, we spoke to what we was told was the hotel manager however recently found out she was just the assistant about the situation and after trying to push us to another hotel sister pool and other places around the hotel however after standing our ground she said the ring would be fine for my son in this pool. My son however was completely heartbroken at this point and felt horrible due to the treatment he recieved and myself also very angry and upset due to the discrimination against sons special needs. After returning to our room for a few hours we went for Lunch and I managed to change his mind in regards to the pool so we went back and as a family of 3 myself my son and his grandmother we continued to play and my son continued to try get comfortable practimg swimming and just in general being okay in the water as for him that’s a big step To them once again have the hotel manager assistant approach us at the pool while playing as a family to ask us to remove our review on the hotel which is wrong on many levels and to approach us in front of my son again I had to leave his grandmother to deal with it due to upset on my son. Thankfully we have witness who also had a child with special needs and spoke to me personally after and expressed how what she saw made her furious. Personally avoid this hotel it’s not 4 stars, some of the restaurant staff were rude, the food was extremely mediocre, the reception desk there was maybe 1 person who was nice however on the day of leaving they couldn’t find our passports and put them in the wrong place. I spoke to a tui rep in regards to the pool situation (I have names of all these people) to which she was also rude and showed zero care and interest to my son’s needs. There’s no signs around the hotel pools aswell as on the website which states inflatables etc are fine. The pool my son was in with his tiny inflatable also had giant inflatables which was shrugged off and fine (I have photos) many people playing ball games diving in etc however my autistic sons tiny inflatable to stop him panicking was NOT okay but the giant pink flamingo and rings was. (