Loews Arlington Hotel

This is a brand new hotel and it looks like one. Every inch of the building is exceptionally clean. The team at the front desk, while new, did a great job to move things along very quickly. Once in the room, all the newer technologies are in play, and their room was well lit and very comfortable The bar downstairs lacked a great drink selection. However, the service was great and a good meeting place at the end of the day.

Had a ring stolen. Still haven't received anything. Safe is in the dresser drawer not the normal location in the closet or by the fridge. EXPECTED BETTER for the price! Their communication on the matter has been horrible and it has been 3 months.

Hotel was nice because it's new. Bed was comfortable. Very clean. Location is great for being so close to the stadiums. However, the food inside the hotel was very pricey. Well, everything about the hotel was pricey. The ice machine wouldn't let us use it. We called and they said they would send someone in 15 min, but never did, and we called twice. Room service literally took an hour. The valet says text 15 min. before you want your car, but guess what, we still had to wait an additional 45 min. The lobby was literally full of people trying to get their car, and some people said they had been waiting for 2 hours. The elevator is ridiculous. You have to have the key card to the floor you want to go to, but if your friends are on another floor, you have to wait for someone to get on that's going to that floor. We asked to be beside each other or at least on the same floor while booking and they said that wouldn't be a problem, but when we got there apparently it was a problem. I get why it's overpriced. It's convenient and new, but I think in a few years when the newness wears off it won't be as pricey or over-booked. I think if you are going to charge that much you should have the proper staffing to make the hotel as convenient as possible and not make your guests wait for so long. I wasn't that impressed. Maybe will give it another go in a couple years after they figure stuff out.

Long story short, I left my daughter, nine, standing at the front desk and my son, who is the age of 13, put my son in the stroller and brought him to the hotel. I noticed I left my wallet, so, as my daughter was with the front desk clerk, I ran back to my truck to grab my wallet. My son was waiting with my daughter when I got back within 120 seconds. A manager not knowing what was going on (and who looked overwhelmed) kicked me my kids out. I’m giving this woman the benefit of the doubt that she’s not always rude. She might’ve been overwhelmed with managing the hectic atmosphere of the conference around her. I called and made a complaint and her manager called me back and justified her actions and basically told me, “hey we apologize but we can’t leave kids, unattended”. Bluntly put like that, I understand where they are coming from but from what actually happened, they were wrong. After reviewing the cameras, they tried to use the excuse that my kids were left unattended in the truck, but my girlfriend was sitting in there watching all of our stuff while I checked us into a room. Going off their response, they simply did not want to accept accountability for their mishandling of the situation nor rectify the situation after the fact. It’s clear the company values their staff, just not the people they service.

Valet is a must. Very fast .All the employees are very nice. Great pool area. Drinks are just ok.Super nice gym. Very clean! Room service food was not good and way overpriced. You can’t beat the location of the hotel! It’s the best if you’re attending Rangers or Cowboys game.

A 20 minuti dall’aeroporto di Dallas, nella cittadina di Arlington, fuori dal centro ma adiacenti a 3 stadi in cui si gioca (ovviamente) baseball e football americano. Un grande luna park dista pochi minuti a piedi, ma questo hotel non è funzionale alle attrazioni cittadine, quanto piuttosto di spine di un enorme convention center fatto di moltissime sale di ogni dimensione e alcuni servizi che danno valore alla permanenza: 1) una fitness room con attrezzi Technogym nuovissimo; 2 una piscina su 2 livelli (con scivolo e vasche idromassaggio). Le stanze sono ampie e ben strutturate, con un enorme televisore e macchina per il caffè. Il ristorante offre buoni piatti. Due uniche osservazioni negative: i servizi sono tutti un po’ lenti e i prezzi decisamente sopra la media (la colazione risulta decisamente più economica nello Starbucks difronte all’hotel)