Hotel Edelhof

We recently booked two rooms at Hotel Edelhof Tarvisio as part of a bike trip along the Alpe-Adria trail. Unfortunately, due to a mechanical failure with one of our rental bikes, my travel companion and I were stranded in Villach and couldn’t make it to the hotel as planned. The other couple we were traveling with did stay at the hotel, so only one of the two rooms would go unused. Understanding that I hadn’t purchased the booking protection, I made a reasonable request for a partial refund or compromise on the second room. I wasn’t asking for a full refund—just some flexibility given the circumstances that were completely beyond our control. What I received in return was a blunt, almost dismissive response from the hotel, without any consideration or empathy for our situation. When I attempted to negotiate a 50% refund on the unused room, the reply became defensive and even went so far as to threaten involving their legal department. While the hotel may be technically within their rights to deny a refund, I found the lack of basic customer service and understanding to be shocking. At the very least, I would expect some degree of professionalism, but what I got instead was rigid adherence to policy with no willingness to meet halfway. If you’re looking for a place with any sense of reasonable customer care, this hotel might not be the best choice. The cold, unyielding response left a bad taste in my mouth, and I certainly won’t be returning.

Abbiamo chiesto educatamente un rimborso parziale dopo che un problema alla bicicletta ci ha impedito di arrivare la notte prenotata, anche se un’altra coppia del nostro gruppo ha soggiornato lì. L’hotel ha risposto in modo scortese e non professionale, arrivando persino a minacciare un'azione legale. La mancanza di empatia e servizio clienti è stata scioccante. Abbiamo perso soldi e abbiamo dovuto prenotare altrove. Evitate questo posto se vi aspettate un minimo di decenza nel servizio.

Tutto bene,camera graziosa e forse mancherebbe una sedia ma ben aereate,ottima colazione, molto varia e abbondante,con tante specialità!! Sistemazione in camera confortevole e con condizionatore. Personale gentile e disponibile. Problema in camera,frigo rotto, risolto immediatamente e sostituito con uno nuovo.